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About the Role
As a Medical Receptionist and Contact Centre Agent, you will be the first point of contact for our patients, contributing to exceptional patient care within Australia's largest Radiology Network.
Responsibilities
- Greeting patients warmly and assisting with check-in procedures.
- Answering emails and phone calls promptly and handling inquiries professionally.
- Advising patients of preparation prior to relevant scans.
- Handling billing procedures for private, Medicare, workers compensation, and DVA.
- Collaborating with clerical and technical staff, radiologists, and referrers.
- Performing contact centre shifts rostered in both the Brookvale and Chatswood clinics.
Requirements
- Ability to perform shifts at the Chatswood clinic as needed.
Skills
- Clear verbal and written communication skills.
- Strong organisational abilities to manage appointments and patient flow.
- Confidence working across multiple screens and systems.
Location
- Brookvale
- Chatswood
Work Type
- Hybrid
- Full-time
Salary/Compensations
- Industry-competitive salary and benefits package
Benefits
- Fitness passport, including full gym access and a range of classes
- Supportive management that values your well-being
- Discounted and bulk billed scans and services for you and your family
- Comprehensive training
- Career opportunities across our diverse Network
- Collaborative and inclusive team
- Free parking onsite
- Quick walk to trains/buses
- Uniform options at no cost with annual top ups
- Annual Remuneration Review
About the Company
- I-MED Radiology is Australia's largest Radiology Network with over 250 clinics and 4000 staff.
- As an industry leader, we have the resources to grow your skills and provide opportunities for a range of career advancement pathways.
- With over 240 clinics nationally, I-MED Radiology is Australia's largest private diagnostic imaging network offering a comprehensive range of services including CT, MRI, ultrasound, general x-ray, Nuclear Medicine, and a commitment to exceptional standards of patient care.
- Our vision is to be the most respected and trusted medical imaging specialists in the world.
- Our purpose is to help save lives and reduce uncertainty.