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About the Role

Join Capgemini to empower your career, be supported by a global community, and reimagine what's possible. Help leading organizations unlock technology's value and build a more sustainable, inclusive world.

Responsibilities

• Respond to network-monitoring alerts and perform initial triage.
• Check switch and port health using approved or read-only diagnostics.
• Trace, patch, label and maintain network cabling.
• Perform physical power-redundancy checks.
• Maintain network asset, rack, cabling and port records in the designated system of record, in accordance with approved standards and procedures.
• Perform initial troubleshooting of internet, Wi-Fi and connectivity issues.
• Provide onsite hands-and-eyes assistance to L3 engineers and vendors.
• Perform approved device reboots, cable moves or replacements under documented procedures.
• Collect logs and packet captures for L3 analysis.
• Diagnose desktop, laptop and peripheral products; provide workstation support and management.
• Provide mobile device support and management.
• Assist with network connectivity issues related to Wi-Fi and wired network problems.
• Assist with user account creation, modification, and deletion.
• Develop and implement permanent fixes for complex technical issues in accordance with the clients technical change management policy.
• Document and maintain technical information, procedures, and knowledge, ensuring they are up to date.
• Provide on-site support when required or as requested by the VIP User.

Requirements

• NV security clearance is a mandatory requirement for this role.
• 5-10 years of experience providing onsite field support services.
• L2 Support.
• Log tickets in ITSM platform.
• Respond to network monitoring alerts and perform initial triage.
• Excellent verbal and written communication.

Skills

• Intune
• ITSM platform

Location

• Onsite

Work Type

• Hybrid working
• Flexible working arrangements

Experience Level

• 5-10 years
• L2 Support

Benefits

• Range of core and flexible benefits
• Peer Recognition Portal called ‘Celebrate’

About the Company

• Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value.
• We imagine the future of organizations and make it real with AI, technology and people.
• With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries.
• We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.
• The Group reported 2024 global revenues of €22.1 billion.

Equal Opportunity

• Veterans and Indigenous candidates are encouraged to apply