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About the Role

The Night Auditor oversees the successful operation of critical overnight service and accounting disciplines. This self-motivated individual is empowered to move about their space and do whatever is necessary to provide an exceptional guest experience. The Night Auditor has the ability to make critical decisions and is relied upon for consistent attendance and punctuality.

Responsibilities

• Act with integrity, honesty and knowledge that promote the culture, values and philosophy of the Hyatt Place brand.
• Display dignity and respect of others at all times.
• Assist guests with check-in and check-out processes (verifying registration, address and credit information, balancing bank, posting charges).
• Go above and beyond to provide assistance, i.e., assist with luggage, coffee, directions, wake-up calls, future reservations, etc.
• Courteously and efficiently provide information for guest and visitor inquiries.
• Coordinate all guest requests for special arrangement of services.
• Inform guests of hotel services, features and room amenities.
• Answer hotel telephones courteously and efficiently following Hyatt Place standards.
• Prepare, set up, stock, take down, clean and provide quality beverages and food products consistently for all guests by adhering to all recipe and presentation standards.
• Be familiar and knowledgeable with the operation of the Point-Of-Sale system.
• Is proficient (with adequate training) with basic engineering functions – e.g.: HVAC thermostat operation, fire panel functionality, Saflok operations, security system monitoring, etc.
• Follow Hyatt operational policies and procedures, including those for cash and credit card handling, safety and security and all other policies, procedures and standards to ensure we can consistently exceed the guests’ expectations.
• Drive the hotel shuttle van to transport guests safely and courteously to and from the hotel, LGA, and Queens Crossing as scheduled or requested.
• Conduct routine safety checks of the shuttle vehicle and report any maintenance needs.
• Maintain cleanliness and upkeep of the front desk and shuttle van.
• Follow all safety, security, and hotel procedures during the overnight shift.
• Ensure that the morning breakfast in ready for our guests by 6am daily.
• Follow the hotel policies, including uniforms, time management, etc.
• In charge of night auditor trainings.

Requirements

• Shift hours are 11:00 p.m. to 7:00 a.m. or 10:30 p.m. to 6:30 a.m.
• Must have schedule flexibility for weekdays, weekends and holidays.
• Must be 25 years old or older to operate our shuttle.
• Ability to learn quickly and work in a fast-paced position with guest interaction.
• A true desire to satisfy the needs of others in a fast-paced environment.
• Ability to lift, pull, and push moderate weight (minimum of 50 lbs.).
• Completion of Daily Revenue Reports nightly to break out the day’s revenue accurately for management and ownership.
• Must have a sense of humor.
• Must be self-confident.
• Creating a safe workplace.
• Following company policies and procedures.
• Maintaining confidentiality.
• Protecting company assets.
• Upholding quality standards.
• Ensuring uniform, personal appearance, and communications are professional.
• On feet and moving around (stand, sit, or walk for an extended time).
• Taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance).

Skills

• Customer service
• Cash handling
• English proficiency
• Mandarin proficiency
• Speaking
• Reading
• Writing
• Multi-tasking
• Basic computer skills
• Microsoft Word
• Microsoft Excel
• Internet Explorer

Location

• Onsite

Work Type

• Full-time
• Third shift

Experience Level

• Not specified

Education Level

• High school diploma or equivalent required

About the Company

• Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests.
• Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire.
• Hyatt Place is a new kind of Hyatt, where the style is relaxed, and the standards are anything but.
• Hyatt Place is designed to give guests a brand-new hotel experience.
• Gallery Hosts are the key to bringing it to life.
• At Hyatt Place, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
• Hyatt Place associates work in an environment that demands exceptional performance, yet reaps great rewards.
• At Meyer Jabara Hotels, we strive to build more than just a strong team — we build a meaningful culture.
• The J Quality comes in. It’s our promise to seek out people who bring more than skills — they bring purpose, energy, and a sense of community.
• The J Quality is about the Three Js: JOY in celebrating everyday moments, JUMP in when there’s an opportunity to help, JOIN in with others to serve and succeed as one.