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About the Role

Ambassadors take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done, whether processing operational needs, addressing guest requests, completing reports, or sharing local highlights to create a memorable and unique guest experience.

Responsibilities

• Act with integrity, honesty and knowledge that promote the culture, values and philosophy of the Renaissance brand.
• Display dignity and respect of others at all times.
• Assist guests with check-in and check-out processes, including verifying registration, address and credit information, balancing bank, and posting charges.
• Go above and beyond to provide assistance, such as assisting with luggage, coffee, directions, wake-up calls, and future reservations.
• Courteously and efficiently provide information for guest and visitor inquiries.
• Coordinate all guest requests for special arrangements of services.
• Inform guests of hotel services, features, and room amenities.
• Answer hotel telephones courteously and efficiently following Renaissance standards.
• Follow Marriott operational policies and procedures, including those for cash and credit card handling, safety and security, and all other policies, procedures and standards.

Requirements

• Customer service and cash handling experience is required.
• Must have schedule flexibility for both AM/PM/Overnight shifts, weekends and holidays.
• Must be able to multi-task.
• Ability to learn quickly and work in a fast-paced position with guest interaction.
• A true desire to satisfy the needs of others in a fast-paced environment.
• Ability to lift, pull, and push moderate weight (maximum of 50 lbs).
• Must possess basic computer skills, i.e., Microsoft Word and Excel, Internet Explorer, etc.
• Must have a sense of humor.
• Must be self-confident.
• Creating a safe work place.
• Following company policies and procedures.
• Maintaining confidentiality.
• Protecting company assets.
• Upholding quality standards.
• Ensuring uniform, personal appearance, and communications are professional.
• Ambassadors will be on their feet and moving around (stand or walk for an extended time).
• Taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance).

Skills

• English
• Chinese Mandarin is a plus
• Basic computer skills (Microsoft Word and Excel, Internet Explorer)

Work Type

• Full-time

Education Level

• High school diploma or equivalent required

About the Company

• At Meyer Jabara Hotels, we strive to build more than just a strong team — we build a meaningful culture.
• The J Quality is about the Three J's: JOY in celebrating everyday moments, JUMP in when there’s an opportunity to help, JOIN in with others to serve and succeed as one.