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About the Role

The Private Client Operations Specialist will provide prompt and courteous service to internal and external partners, including custodians, Investment Counselors, and their Assistants. This role focuses on providing reconciliation support for all Financial and Non-Financial transactions for private client accounts, ensuring daily reconciliation of cash, assets, and book values, providing analytical support, and identifying workflow inefficiencies. The team takes pride in delivering high-quality work and service for high-net-worth clientele under the CI Assante Private Client and CI Private Wealth platforms.

Responsibilities

Ensure daily financial/non-financial requests and integrity reports are acted upon in a timely manner and with exceptional accuracy.
Reconcile account and ACB values with custodial records daily.
Set up securities, accounts, and transactions in internal systems.
Work with internal and external partners to investigate and resolve discrepancies in a timely manner for high-net-worth client portfolios.
Identify trends on issues and provide solutions.
Provide prompt and courteous service to Financial Advisors, Investment Counsellors, Client Service, Wealth Planners, Custodians, and other internal departments via phone and email on account-specific inquiries.
Review all incoming requests and ensure all business and compliance procedures are adhered to.
Investigate account-related problems, analyze, make recommendations, and implement the best-possible agreed-upon solution for the client.
Handle escalated issues and ensure regular follow-up and prompt resolution.
Ensure proactive escalation of issues on matters requiring management’s attention.
Support team with quality control efforts.
Assist in other Private Client/CIIS desks or special projects as assigned.

Requirements

Post-secondary education in Business or a related discipline.
Experience within the financial services industry in an administration/service role is an asset.
Mutual funds/securities knowledge and related industry courses (CSC, IFIC Operations, etc.) is an asset.
Working knowledge of day-to-day operations/administration of client accounts.
Strong analytical, problem-solving, and good arithmetic skills.
Strong and accurate alphanumeric data entry skills.
Customer service mindset.
High degree of accuracy and attention to detail.
Ability to multitask and deliver high-quality work under pressure.
Proficiency in MS Office (Excel, Outlook and Word).

Skills

Reconciliation
Analytical support
Problem-solving
Data entry
Customer service
MS Office (Excel, Outlook, Word)

Location

Onsite

Work Type

In-office
Full-time

Experience Level

Not specified

Education Level

Post-secondary education in Business or a related discipline

Salary/Compensations

$34,320 to $58,500
Eligible for participation in a bonus program

Benefits

Health insurance coverage
Wellness programs
Life and disability insurance
Retirement savings plans
Paid leave programs
Education-related programs
Paid holidays
Vacation time
Training Reimbursement
Paid Professional Designations
Employee Savings Plan (ESP)
Corporate Discount Program
Enhanced group benefits
Parental Leave Top–up program
Paid time off for Volunteering

About the Company

CI Financial is an independent company offering global wealth management and asset management advisory services through diverse financial services firms.
Since 1965, CI has consistently anticipated and responded to the changing needs of investors.
CI is driven by a commitment to provide individuals and institutions with the highest-quality investments and advice.
CI employees must be comfortable in a fast-paced environment that will stretch them to tap into their highest potential.
Employees with ambition, a desire for continuous learning, and a willingness to go the extra mile thrive at CI.
Offers an in-office environment, competitive benefits, and a supportive workplace.
Modern HQ location within walking distance from Union Station.

Equal Opportunity

CI Financial Corp. and all of its affiliates (“CI”) are committed to fair and accessible employment practices and provide reasonable accommodations for persons with disabilities.
If you require accommodations in order to apply for any job opportunities, require this posting in an additional format, or require accommodation at any stage of the recruitment process please contact us at accessible.recruitment@ci.com, or call 416-364-1145 ext. 4747.