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About the Role

Manage ongoing customer relationships with a focus on renewals, account updates, and licensing changes to support annual retention goals and ensure schools receive consistent, high-quality service.

Responsibilities

• Manage resellers and clients within an assigned account
• Manage the renewal lifecycle, from quoting, internal approvals, through to ensuring the order is processed correctly
• Assist with opportunity management and opportunity corrections
• Proactively reach out to customers a minimum of 90 days prior to renewal date
• Resolve issues related to order processing, and license expirations
• Maintain accurate and up-to-date data in CRM such as customer licensing, contact details, forecasting, correct pricing, and special agreements
• Assist clients with requests related to licensing, renewal maintenance, and invoicing
• Follow defined mitigation processes working collaboratively across the organization to retain business
• Foster relationships with your client base
• Perform additional duties and projects as assigned

Requirements

• 1-2 years client service experience
• Pleasant disposition with a client service focus
• Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving team environment
• Excellent organizational and problem-solving skills, detail-oriented, self-motivated, resourceful, and reliable
• Ability to quickly establish rapport and build relationships
• Exceptionally strong communication skills
• Ability to read situations and people and react accordingly
• Proven ability to meet deadlines and deliver results in a timely manner
• Proficient in Microsoft Office Suite

Skills

• Account management experience
• Salesforce
• SaaS industry

Location

• Austin, Texas

Work Type

• Onsite

Experience Level

• 1-2 years client service experience
• Account management experience preferred

Education Level

• Four-year degree preferred

Salary/Compensations

• 60-65k

Benefits

• Benefits and perks are built to support your overall wellbeing—at work and beyond
• Snacks galore and a private chef serving up lunch Tuesday through Thursday every week
• A state-of-the-art fitness center (with outfitted locker rooms)
• Physical therapist onsite regularly
• Indoor and outdoor casual collaboration spots
• Pet-friendly office environment
• A golf simulator, go-carts, shuffleboard, corn hole, and MORE fun

About the Company

• Lightspeed Systems has developed solutions that help K–12 IT departments keep technology safe, secure, and easy to manage.
• With more than 25 years of serving education, Lightspeed Systems delivers the most in-depth visibility and control to power exceptional schools where students are safe and engaged; technology is compliant and easily managed; and resources are secure and optimized.
• Purpose-built for school networks and devices, Lightspeed’s cloud-managed solutions include the most effective web filtering, student safety monitoring, classroom management, device management, and data analytics software available.
• Headquartered in Austin, Texas, with a European office in London, UK, Lightspeed serves over 23 million students across 31,000 schools in 43 countries, utilizing 15 million devices.
• Learn more at www.lightspeedsystems.com.

Equal Opportunity

• Lightspeed Systems is an equal opportunity employer.
• We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination on the basis of race, color religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, or other protected characteristic.