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About the Role
We are seeking a Customer Service Officer to join our Customer Service department. This is a permanent position that requires a high level of attention to detail, excellent interpersonal and customer service skills, and the ability to work autonomously within a fast-paced team environment.
Responsibilities
- Ensuring that all telephone calls are always answered promptly and professionally.
- Providing superior customer service to the clients by ensuring all client bookings are taken efficiently and accurately.
- Identifying and resolving any potential delivery issues before they impact the clients and informing them of any delivery issues or delays.
- Following up and resolving any service issues by liaising between the client, sub-contractor and relevant Departments.
Requirements
- High level of attention to detail
- Excellent interpersonal and customer service skills
- Ability to work autonomously within a fast-paced team environment
Skills
- Customer Service
Location
- Australia
Work Type
- Permanent
- Full-time
Salary/Compensations
- Competitive Salary and Incentives
Benefits
- Onsite secure parking
- Smart Casual Fridays
- Social Club with fun activities each month
- Monthly BBQ & birthday celebrations
- Ongoing training and development
- No Weekend Work
About the Company
- Capital Transport is Australia’s largest, and fastest-growing, courier and taxi truck business.
- We provide a complete transport and logistics business-to-business (B2B) service.
- At the Capital Group we recognise our people are the driving force of our success, therefore our process of selection, induction and personal development is our prime focus.