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About the Role
As an Area Coach, you will lead 4-7 corporate locations, driving success across restaurants with total sales averaging $10-$12M+. You will lead operational excellence, empower and support Restaurant Managers through training and coaching, set ambitious goals, tackle challenges, and enhance processes. You will inspire and motivate Unit Level Management and their teams, ensuring recognition and mentorship are key leadership components.
Responsibilities
- Lead and support Restaurant General Managers to ensure customer satisfaction, achieve sales goals, and meet profit targets.
- Work with managers to reach flow-thru objectives, use reports to spot opportunities, and enforce operational procedures.
- Coach and train managers at all levels, support national training initiatives, and oversee new employee orientation.
- Maintain and optimize management staffing levels, anticipate staffing needs based on sales/seasonal trends and participate in hiring and firing decisions.
- Uphold the highest standards of OSHA, health and safety codes, and company safety policies.
- Drive recognition and motivation across the market.
- Address Employee Relations (ER) issues proactively, providing assistance as needed.
- Resolve chronic Repair & Maintenance (R&M) issues, identify trends, and work with R&M Business Partners.
Requirements
- 3-5 years of high-sales volume operational management experience in a Fortune 500 environment.
- Proven track record in selecting, coaching, and developing managerial employees.
- Proficient in business math, accounting, and analytical/decision-making skills.
- Strong communication, interpersonal, and conflict resolution skills.
- Demonstrated ability to enhance customer satisfaction, financial performance, and employee satisfaction.
- Exceptional team-building abilities.
- Flexibility to work varied hours and spend at least 30 hours a week in restaurants.
- Current Taco Bell employee with success in high sales volume, or equivalent ops management experience in Fortune 500 environments.
- Consistent avg. supreme score A & B.
- No underperforming stores (Supreme score C or F).
- Evidence of successful coverage of area while ACs are on leave.
- Served as a mentor to potential and new RGMs.
- Successful or higher mid and year end performance appraisal ratings for minimum two cycles.
Skills
- Operational management
- Training
- Coaching
- Goal setting
- Problem-solving
- Process improvement
- Team motivation
- Mentorship
- Business math
- Accounting
- Analytical skills
- Decision-making
- Communication
- Interpersonal skills
- Conflict resolution
- Customer satisfaction enhancement
- Financial performance enhancement
- Employee satisfaction enhancement
- Team building
Work Type
- Full-time
Experience Level
- 3-5 years
Education Level
- 4-year degree preferred