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About the Role

Lead a dynamic team, handpicking and training the best crew to deliver exceptional customer experiences. Oversee recruitment and training, guiding team members towards promotions and empowering them to build successful careers. Cultivate a vibrant, optimistic, and rewarding culture where success is reflected in team achievements. RGMs work a 50-hour week, with 40 hours at regular pay and 10 hours at time and a half.

Responsibilities

Recruit, onboard, and conduct orientations for top Team Members and Shift Leads.
Develop a comprehensive training plan, mentoring Assistant Managers, Shift Leaders, and Team Member Trainers.
Oversee the execution of all training and development initiatives.
Recognize and reward outstanding Team Member performance regularly.
Foster a culture of equity, inclusion, and belonging.
Address and resolve conflicts promptly, maintaining a positive work environment.
Personally engage with customers, swiftly resolving any issues to ensure a positive experience.
Strategically schedule staff to optimize customer service.
Coach the management team on the CHAMPS standards.
Lead product rollout meetings to ensure successful implementation.
Analyze the restaurant’s financial performance.
Manage the budget.
Develop strategies to maximize profitability without compromising the customer experience.
Stay informed about competitors and aim to exceed their standards in all aspects, including digital presence and loyalty programs.

Requirements

5 years in restaurant or retail management with a strong track record in people management.
Proven ability to improve performance based on P&L analysis.
Proficient with digital tools and platforms.
Exceptional communication skills, including written, verbal, and interpersonal.
Solid understanding of restaurant maintenance programs.
Champions Taco Bell’s culture and values, with a focus on Equity, Inclusion, and Belonging.
Experienced in recognizing and motivating teams, with a successful track record in people development.
Skilled in recruiting top talent and training both high and under-performing employees.
Adaptable to change and experienced in supporting change management.
Adheres to corporate policies and Occupational Health and Food Safety standards.

Skills

People management
P&L analysis
Digital tools proficiency
Communication (written, verbal, interpersonal)
Restaurant maintenance
Team motivation
Talent recruiting
Employee training
Change management

Work Type

Full-time

Experience Level

5 years management experience

About the Company

Taco Bell