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About the Role

As a Shift Lead, you will lead shifts with energy and passion to meet Taco Bell's high standards. You will resolve customer concerns and ensure guest satisfaction. Your leadership will inspire others as you coach and guide your team. You will partner with the management team on business initiatives. This role is for individuals who thrive in a fast-paced environment and are ready to take ownership and drive results.

Responsibilities

• Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs.
• Oversee Team Members' completion of Shift Excellence tasks and maintain clean, neat appearances.
• Ensure food safety, quality, and accuracy of orders.
• Resolve customer complaints quickly, maintaining positive customer relations.
• Provide regular feedback to the GM on Team Member performance.
• Offer ongoing constructive and positive feedback to Team Members.
• Actively participate in training Team Members.
• Handle conflicts constructively and work with the GM to achieve resolution.
• Assist the GM in screening Team Member candidates.
• Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor.
• Oversee proper product preparation, rotation, portioning, cooking, and holding times.
• Assist the GM with facility maintenance and ensure health and safety standards are always followed.
• Operate cash register as needed and make change for other cashiers.
• Maintain customer satisfaction and adhere to health and safety standards.
• Promote and champion Taco Bell’s culture and values.
• Provide constructive feedback to Team Members.
• Execute shift duties accurately and efficiently.
• Promote equity, inclusion, and belonging.
• Ensure teammates and customers enjoy a positive experience.

Requirements

• 1 year of restaurant/retail experience.
• 3 months shift lead experience preferred.
• Adheres to cash, security, inventory, and labor policies.
• Must be at least 18 years of age.
• Accessibility to dependable and reliable transportation.
• Physical dexterity required (the ability to move up to 45 lbs. from one area to another).
• Attendance and Punctuality a must.

Skills

• Excellent communication skills
• Management/leadership skills
• Organizational skills
• Basic Math skills