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About the Role
You will become an integral part of our Global Service Desk, supporting our UK offices with hardware-related requests, equipment builds, walk-up support, laptop deployments, hardware disposals and other first-line IT tasks. You will complete a structured Cloud Support Specialist apprenticeship, developing the technical and professional skills needed to become well-rounded IT Support Engineers.
Responsibilities
- Support UK offices with hardware-related requests
- Perform equipment builds
- Provide walk-up support
- Manage laptop deployments
- Handle hardware disposals
- Complete other first-line IT tasks
Requirements
- A genuine passion for technology and a desire to build a long-term career in IT
- Good general IT literacy and confidence using Windows, Microsoft 365 and everyday technology
- Strong attention to detail and the ability to follow documented processes accurately
- Excellent communication skills, both written and verbal
- A customer-focused mindset with a willingness to provide exceptional service
- Professional, approachable and confident interacting with colleagues at all levels of the business
- A positive attitude with a willingness to learn, ask questions and accept feedback
- Strong organisational and time management skills, with the ability to manage multiple tasks in a fast-paced environment
- Ability to work both independently and as part of a collaborative team
- Demonstrates accountability, reliability and a strong work ethic
- Comfortable performing practical hands-on tasks such as laptop builds, hardware deployments, equipment collections and hardware disposals
- Able to follow security, health & safety and data handling procedures when working with IT equipment
- Willingness to travel between local office sites when required
- Curious and naturally inquisitive
- Enthusiastic about learning new technologies
- Calm under pressure
- Resilient and adaptable
- Friendly and approachable
- Proactive and willing to take initiative
- Comfortable working in a busy, constantly changing environment
- Proud of delivering high-quality work
- Previous experience in a customer service, retail, hospitality or support role is beneficial
- Personal interest in technology through hobbies, home labs, gaming, building PCs or self-study is beneficial
- Exposure to basic IT concepts such as networking, Windows troubleshooting or Microsoft 365 is beneficial
- Any IT-related qualifications (GCSE/A-Level Computer Science, CompTIA ITF+, Google IT Support, etc.) are beneficial
- Awareness of cloud technologies such as Microsoft Azure or AWS is beneficial
Skills
- Windows
- Microsoft 365
- Attention to detail
- Communication skills
- Customer service
- Teamwork
- Time management
- Organisational skills
- Problem-solving
- Networking
- Windows troubleshooting
- Microsoft Azure
- AWS
Location
- UK
Work Type
- Full-time
- Apprenticeship
Experience Level
- Entry level
Education Level
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Benefits
- Pension
- Global private medical insurance
- Leisure travel insurance
- Health screening
- Mental health support through a confidential support service
- Employee assistance programme
- Cycle to Work scheme
- Give as you earn
- Season ticket loan
- Discretionary bonus
About the Company
- CVC is a leading global private markets manager focused on private equity, secondaries, credit and infrastructure with a global network of 30 local offices and €212 billion of assets under management.
- Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.