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About the Role
Lead a team of Service Coordinators responsible for delivering responsive, high-quality facilities maintenance services to clients across Australia. This role focuses on building an engaged, high-performing team that consistently delivers exceptional customer outcomes.
Responsibilities
- Lead, coach and mentor a team of Service Coordinators to achieve their full potential.
- Drive team engagement, accountability and performance through regular coaching and feedback.
- Manage workflow, scheduling and service delivery to achieve customer and contractual KPIs.
- Build trusted relationships with clients, subcontractors and internal stakeholders.
- Identify opportunities to improve processes, productivity and customer experience.
- Analyze operational data to support informed decision-making and continuous improvement.
- Support new client onboarding and implement best-practice service delivery.
- Promote a culture of safety, collaboration and operational excellence.
Requirements
- Leadership experience within facilities management or another fast-paced service environment.
- Proven ability to coach, mentor and develop high-performing teams.
- Strong operational, planning and problem-solving skills.
- Excellent communication and stakeholder management abilities.
- Customer-first mindset with a passion for delivering exceptional service.
- Confidence using Microsoft Office and service management systems.
- Takes ownership, leads by example and inspires others to succeed.
Skills
- Coaching
- Mentoring
- Team Development
- Performance Management
- Workflow Management
- Scheduling
- Service Delivery
- Client Relationship Management
- Stakeholder Management
- Process Improvement
- Data Analysis
- Operational Excellence
- Microsoft Office
- Service Management Systems
Location
- Cronulla NSW
Work Type
- Full-time
Experience Level
- Experienced leader
Salary/Compensations
- Competitive Salary
Benefits
- Birthday Leave
- Career Development
- Supportive Team Culture
- Genuine career progression
- Supportive leadership team
- Employee Assistance Program (EAP)
- Confidential wellbeing support
- Wellbeing initiatives
- Ongoing leadership development
- Training
- Career growth
- Opportunity to influence processes
- Opportunity to improve performance
- Opportunity to make a real impact
- Recognition for delivering results
- Recognition for developing high-performing teams
About the Company
- Modus Projects delivers commercial construction, fit-out and facilities maintenance services to organisations across Australia.
- Committed to creating a workplace where people can do their best work.