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About the Role
The CRC Assistant Manager ensures the management of daily calls and operations, forward selling, and Clienteling to deliver the highest quality of client service within a growing and dynamic Client Relations Center context.
Responsibilities
- Manage daily calls and operations.
- Implement forward selling and Clienteling strategies.
- Monitor team performance and KPIs.
- Develop and execute follow-up actions with Ambassadors.
- Create and manage Clienteling plans.
- Support clients throughout their journey, both online and offline.
- Answer Ambassador questions and provide coaching.
- Conduct 1-to-1 meetings, provide feedback, and facilitate role-playing.
- Collaborate with the training team to develop the team.
- Handle and resolve escalated issues in coordination with Operations, Client Development teams, and boutiques.
Requirements
- Proven leadership experience in contact center management and/or relevant luxury business fields.
- In-depth sales acumen.
- Obsession with perfect client service.
- Excellent communication skills with the ability to be persuasive, engaging, and motivating.
- Native Japanese language proficiency.
- Business-level English proficiency.
Skills
- Leadership
- Contact center management
- Sales acumen
- Client service
- Communication
- Persuasion
- Engagement
- Motivation
- Clienteling
- Coaching
Location
- Tokyo, Japan
Work Type
- Full-time
Experience Level
- Management
About the Company
- A High Jewelry Maison with a strong heritage.
- Promotes exceptional know-how in an enchanting and creative environment.
- Seeks talented individuals who contribute to developing and transmitting expertise with care and no compromise.
- Offers an environment surrounded by passionate experts and involvement in new projects.
- Regularly reinvents itself.
- Proudly hires talents from diverse backgrounds and experiences.
- Believes diversity and inclusion empower creativity and knowledge to deliver excellence.
Equal Opportunity
- We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.