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About the Role

We are seeking a Senior Digital Account Manager to serve as a genuine strategic partner to our clients, owning a portfolio of ongoing retainer accounts. This role requires a deep understanding of digital, including web platforms, CMS, performance, SEO, and digital marketing strategy, with the ability to proactively identify growth opportunities and manage client relationships at a strategic level.

Responsibilities

• Owning a portfolio of retainer clients as their primary strategic contact.
• Leading roadmapping, prioritisation, and performance reviews across accounts.
• Translating client goals into clear, actionable briefs for delivery teams.
• Proactively identifying and driving account expansion opportunities.
• Managing retainer budgets and scoping work accurately.
• Running regular governance calls and producing valuable client reporting.
• Contributing to the improvement of the Client Success function's processes.
• Staying current on digital marketing trends to inform client conversations.

Requirements

• 5+ years in a digital or creative agency.
• At least 2 years in a Senior Account Management or Client Success role.
• Proven track record managing retainer accounts and deepening relationships.
• Commercially sharp with an instinct for spotting upsell and expansion opportunities.
• Technically credible in conversations about web platforms, CMS, performance, SEO/AEO, and digital marketing strategy.
• Strong communicator and relationship-builder.
• Calm and structured when priorities shift, able to juggle multiple accounts.
• Experienced with tools like Webflow, Figma, Slack, and project management platforms.
• Comfortable working across time zones.
• Full professional English proficiency required.

Skills

• Web platforms
• CMS
• Performance
• SEO
• Digital marketing strategy
• Webflow
• Figma
• Slack
• Project management platforms

Location

• Remote

Work Type

• Fully remote
• Full-time

Experience Level

• Senior

About the Company

• N4 Studio is a global digital agency of around 60 people, specializing in Webflow design, development, and growth.
• We are Webflow’s number one agency partner globally, with direct access to Webflow’s product roadmap and features.
• We operate fully remote with clients and teammates across New Zealand, Australia, North America, the UK, and EU.
• Our culture is built for international collaboration with clear communication, shared ownership, and respect for great work.
• This is an opportunity to join a high-performing, fast-scaling agency at a senior level and shape the Client Success function.