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About the Role
This is a leadership role managing a team of EAs and supporting a partner portfolio, with ownership of the function's structure, development, technology, and scalability from day one. You will have direct access to senior leadership and significant scope to shape the future of executive support at Isaac.
Responsibilities
- Provide direct, proactive EA support to 1-2 senior partners, managing complex calendars, travel, communications, and stakeholder coordination.
- Anticipate needs, remove friction, and operate with exceptional judgment.
- Model the standard of EA craft expected from the team.
- Lead and develop a team of EAs, providing coaching, performance feedback, and career development conversations.
- Own EA recruitment: define hiring criteria, run the assessment process, and build the pipeline.
- Oversee team workload distribution and partner-EA alignment.
- Own and evolve the EA competency framework and operating standards.
- Build and maintain the EA onboarding playbook.
- Lead the EA technology and AI stack: evaluate tools, run pilots, and embed the best ones.
- Design and run a partner feedback loop for service quality.
- Own function-level capacity planning and headcount forecasting.
- Develop new service models as the firm grows.
Requirements
- 5+ years of progressive EA experience supporting senior executives in a professional services or comparable environment.
- 2+ years of direct people management: hiring, coaching, and developing EA or administrative professionals.
- Demonstrated experience owning or significantly improving an EA, administrative, or operations function.
- Genuine proficiency with AI and productivity tools, including active use in day-to-day work.
- Experience working in or alongside fast-growing, project-based organizations is an asset.
Skills
- AI tools for productivity
- People management
- Coaching
- Performance feedback
- Career development
- Recruitment
- Workload distribution
- Stakeholder coordination
- Calendar management
- Travel management
- Communication
- Problem-solving
- Organizational skills
Location
- Liberty Village office
Work Type
- Hybrid
- Full-time
Experience Level
- 5+ years EA experience
- 2+ years people management experience
Salary/Compensations
- Competitive pay with a clear path to partner
- Future fund bonus of 2–4% on top of compensation
Benefits
- 25 days paid vacation
- Comprehensive benefits package 100% covered by Isaac
- No weekend work
About the Company
- Isaac is an operational consultancy composed of engineers, innovators, and creators who simplify complexity, realize potential, and uncover opportunities for clients across industries.
- Recognized as one of the top 10 Best Places to Work in Canada for the past 7 years, and number 1 in 2022.
- Culture of rewarding great work with great experiences, fostering rapid career growth, and sharing business success.
Equal Opportunity
- Isaac is an equal opportunity workplace that does not discriminate in employment on the basis of any protected grounds, including age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status (including single status), gender identity, gender expression, sex (including pregnancy and breast feeding), and sexual orientation.
- Assistance or accommodation due to a disability is available upon request.