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About the Role

We are seeking an RCM Solutions Consultant to serve as the revenue cycle subject matter expert for Passage's software customers. This role involves helping customers optimize billing operations, influencing product direction, and driving RCM thought leadership. You will own RCM consulting, assisted billing setup, deliver customer education, act as the billing escalation point of contact, and lead RCM enablement for internal teams. This is a strategic, advisory role where you will guide customers toward better billing outcomes and shape how our product and organization support revenue cycle excellence.

Responsibilities

Serve as a trusted advisor to customers on revenue cycle strategy, billing operations, and best practices.
Lead strategic consulting engagements, including comprehensive billing audits, to identify opportunities for performance improvement and revenue recovery.
Design and deliver scalable customer education programs, such as our Billing Bootcamp, to build customer expertise in ABA billing and revenue cycle management.
Act as the senior escalation point for complex revenue cycle questions, partnering with Customer Success and Support teams to resolve high-stakes billing issues.
Partner with Customer Success Managers to support customer health, provide operational reporting, and identify improvement opportunities.
Build and lead RCM enablement programs to strengthen the revenue cycle fluency of internal teams.
Develop and maintain authoritative RCM resources, including SOPs, process guides, onboarding materials, and best-practice frameworks, for customers and internal teams.
Translate frontline customer insights into actionable product feedback and champion the adoption of new billing features.
Partner on RCM thought leadership and educational content to position Passage as a category authority in autism care billing.

Requirements

At least one year of hands-on experience in ABA therapy billing and revenue cycle operations, covering the full revenue cycle from eligibility and authorization through claims submission, denial management, and reconciliation.
A track record in RCM consulting, advisory, or subject-matter-expert work.
Deep fluency in payer processes, claims management, and denial workflows.
Expertise with ABA billing software and an understanding of how technology can streamline revenue cycle operations.
Exceptional communication, presentation, and teaching skills, with comfort leading training sessions and education programs.
Rigorous documentation and organizational skills, with the ability to turn complex processes into clear guides, SOPs, and training materials.
An analytical mindset to diagnose billing operations, pinpoint inefficiencies, and recommend improvements.
The ability to translate frontline customer needs into clear, actionable product feedback.
The poise to manage multiple priorities and strategic projects simultaneously.
Comfort working with operational reporting and metrics to inform recommendations and measure impact.

Skills

Revenue Cycle Management
Billing Operations
ABA Therapy Billing
Claims Management
Denial Management
Payer Processes
Consulting
Advisory
Subject Matter Expertise
Communication
Presentation
Teaching
Documentation
Organization
Analytical Skills
Product Feedback Translation
Project Management
Operational Reporting
Metrics Analysis

Experience Level

At least one year of experience

Salary/Compensations

Competitive salary

Benefits

Healthcare
Dental
Vision

About the Company

Passage Health is a fast-growing Series A startup on a mission to improve the quality and accessibility of autism care through technology.
Autism diagnosis rates have surged, yet families face long waitlists for care as providers struggle to meet demand due to antiquated technology and manual workflows.
We're building a platform that modernizes how autism care providers work, transforming care delivery and scaling access.
Over the past year, Passage has grown more than 3x, driven by strong customer demand and expanding partnerships.
We are focused on building durable foundations—systems, processes, and decision-making—to support long-term growth.

Equal Opportunity

Passage Health is an equal opportunity employer and welcomes applicants of every background and life experience, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.