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About the Role

Altitude Access Solutions Inc. is seeking dedicated, hardworking individuals for multiple new positions, including full-time Shuttle Drivers. This role is crucial for providing safe transportation and excellent customer service at Syracuse Hancock International Airport (SYR), a 24/7 operation.

Responsibilities

• Safely operate airport shuttle vehicles to transport passengers between parking facilities and terminal locations
• Provide excellent customer service, assisting passengers with questions, directions, luggage, and accessibility needs
• Adhere to all airport safety regulations, traffic laws, and organizational driving standards
• Maintain adequate fuel levels and ensure the vehicle is full at the end of each shift
• Maintain the cleanliness of the bus interior and exterior
• Monitor passenger/staff counts and maintain accurate logs
• Complete a Driver Vehicle Inspection Report (DVIR) before and after each shift and report any mechanical or safety concerns
• Maintain thorough knowledge of the Airport layout, terminal, traffic patterns, and operational procedures
• Communicate effectively with dispatch and supervisors, reporting delays, incidents, or operational updates
• Respond calmly and appropriately to emergencies, such as medical issues or vehicle incidents
• Assist during peak traffic periods to maintain efficient workflow and minimize wait times
• Support airport events and special operations by providing additional transportation services
• Secure lost-and-found items, following proper documentation and handoff procedures
• Provide excellent customer service to passengers by answering any questions that arise
• Escalate customer issues to supervisor/manager when needed
• Report any known accidents and safety hazards to supervisor/manager
• Communicate quickly and effectively any debris, water, and/or oil spills to the garage office
• Execute additional responsibilities as assigned to support operational continuity and organizational objectives
• Work extended hours or mandatory overtime during severe weather events and operational emergencies

Requirements

• Ability to read and comprehend instructions, short correspondences, and memos
• Strong verbal and written communication skills
• Excellent customer service skills
• Develop and maintain thorough knowledge of the parking lots, and surrounding area, including major streets, landmarks, and freeways
• Ability to function well in a fast-paced environment
• Ability to perform basic math functions, such as addition, subtraction, multiplication and division
• Ability to perform basic math functions using American currency
• Physically able to drive the vehicle required for the position
• Standing and walking regularly
• Sitting regularly
• Occasionally climbing or balancing
• May be required to occasionally lift and move up to 75 lbs
• Ability to assist passengers with mobility needs, including use of ramps or lifts when applicable
• Valid NYS driver’s license for the class of vehicle being driven and acceptable DMV record
• Subject to drug-testing per company policy
• Ability to report for duty during severe weather events and emergencies, including working mandatory overtime
• Maintain a clean Motor Vehicle Record (MVR) in accordance with company and Airport standards
• Possess a valid DOT Medical Examiner’s Certificate or ability to obtain and maintain one as a condition of employment
• Must successfully complete E-Verify I9 process

Skills

• Customer service
• Driving
• Communication
• Basic math
• Radio operation
• Tablet operation
• Dispatch system operation

Location

• Syracuse Hancock International Airport (SYR)

Work Type

• Full-time
• Shift work
• Weekend work
• Holiday work

Experience Level

• At least two years’ experience driving a shuttle bus or similar vehicle required

Education Level

• High school diploma or equivalent

Benefits

• Paid time off
• Medical/Dental/Vision
• NYS Deferred Compensation Plan 457(b) with employer 401(a) match
• Paid Family Leave
• Employee Assistance Program
• Flexible Spending Accounts
• Supplemental Insurance
• Night Shift Differential ($1.00/night shift differential for the overnight shift)

About the Company

• Altitude Access Solutions Inc. is the new operator of the Syracuse Hancock International Airport parking operation.
• We are committed to leveraging the talent of a diverse workforce to serve the traveling public.

Equal Opportunity

• Altitude Access Solutions, Inc. is committed to equal employment opportunity and leveraging the talent of a diverse workforce to serve the traveling public at Syracuse Hancock International Airport.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran, or any other basis protected by Federal, State or Local law.
• We encourage individuals from all backgrounds to apply.