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About the Role

Coordinate air and ocean import/export shipments and support daily freight forwarding operations. This role requires strong organizational skills, attention to detail, and effective communication with customers, overseas agents, carriers, customs brokers, vendors, and internal teams to ensure shipments are handled accurately and efficiently.

Responsibilities

• Coordinate daily air and ocean import/export shipment activities from booking through final delivery
• Communicate with customers, overseas agents, carriers, customs brokers, and vendors to ensure smooth shipment execution
• Prepare, review, and process import/export documentation, including commercial invoices, packing lists, air waybills (AWB), bills of lading (B/L), and other required shipping documents
• Coordinate shipment bookings, cargo pickup, delivery arrangements, and shipment tracking
• Monitor shipment status and provide timely updates regarding delays or exceptions
• Assist with customs clearance coordination and ensure all required documentation is complete and accurate
• Review shipment details, rates, and billing information for accuracy
• Prepare customer invoices and maintain accurate shipment records
• Complete shipment files, system updates, and documentation in accordance with company procedures
• Ensure compliance with applicable import/export regulations and internal standard operating procedures (SOPs)

Requirements

• Experience in freight forwarding, logistics, or international transportation preferred
• Knowledge of air and ocean import/export operations and procedures
• Experience with CargoWise system is highly desirable
• Familiarity with customs clearance processes and international shipping requirements
• Strong communication, organizational, and problem-solving skills
• Ability to manage multiple shipments and meet deadlines in a fast-paced environment
• Proficient in Microsoft Office (Excel, Outlook, Word) and logistics software systems
• Detail-oriented, dependable, and team-oriented with a commitment to customer satisfaction

Skills

• Organizational skills
• Attention to detail
• Effective communication
• International logistics
• Freight forwarding
• Shipment documentation
• Transportation coordination
• Import/export procedures
• Problem-solving
• Microsoft Office (Excel, Outlook, Word)
• Logistics software systems