Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
The Night Manager is responsible for ensuring resident safety and security, and effectively managing and escalating incidents during night shifts.
Responsibilities
- Conduct nightly audits to ensure accuracy and completeness of all financial transactions.
- Manage night shift operations, including guest check-ins and check-outs.
- Respond to guest inquiries and requests.
- Ensure smooth operations during the night.
- Verify the accuracy of guest accounts and resolve discrepancies.
- Prepare detailed reports for management.
- Ensure the security and safety of the premises during the night.
- Monitor CCTV systems.
- Promptly address any security concerns or emergencies.
- Assist with administrative tasks, such as updating reservations and processing payments.
- Maintain accurate records.
- Collaborate with other hotel departments for seamless communication.
- Provide exceptional customer service to guests.
- Address guest needs and resolve issues or complaints professionally and timely.
Requirements
- Minimum 2 years’ experience in a customer service/operations role.
- Excellent written and verbal communication skills.
- Outstanding organizational skills, with the ability to manage competing priorities without compromising accuracy and customer service.
- Computer literacy, with proficiency in Microsoft Office suite and database management systems.
- Leadership and supervisory experience and skills.
- Exceptional customer service skills, including conflict resolution.
- Willingness to undertake a National Police Check.
- Willingness to undertake a Working with Children check.
Skills
- Customer service
- Operations management
- Financial transaction auditing
- Guest relations
- Security monitoring
- Administrative tasks
- Communication
- Organizational skills
- Computer literacy
- Microsoft Office suite
- Database management
- Leadership
- Supervisory skills
- Conflict resolution
Location
- Sydney East
Work Type
- Full-Time
- Night shifts
Experience Level
- Minimum 2 years’ experience in a customer service/operations role
Benefits
- Health, wellbeing, and safety initiatives
- Competitive rewards, recognition, and referral programs
- Leave and lifestyle benefits
- Access to exclusive employee discounts and partner offers
About the Company
- Scape Australia creates thriving, fun communities for students, combining smart design, brilliant service, and good vibes.
- Now part of The Living Company, Scape is shaping the future of student living.
- Scape Australia and The Living Company honours and welcomes the rich heritage and contributions of the Traditional Custodians of the land and pays respect to their Elders past, present and future.
- Our workplace embraces diversity and strives to create an inclusive environment that respects and values your culture, traditions, and perspectives.
- Join us in building a harmonious and empowered community where everyone's voice is heard and celebrated.
Equal Opportunity
- Our workplace embraces diversity and strives to create an inclusive environment that respects and values your culture, traditions, and perspectives.