Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Murphy is building AI agents to conduct real collections conversations for UK banks, lenders, and collection agencies. We are seeking Debt-Collection Experts to join our advisor network as consultants. This role involves providing judgment and experience to ensure our AI operates correctly, with a commitment of approximately 5-20 hours per month. You will collaborate with product and AI teams to refine the negotiation, escalation, and compliance strategies of our voice agents, incorporating real-world collections expertise.

Responsibilities

Review call flows, scripts, and negotiation logic used by AI agents, identifying discrepancies with real-world collections practices.
Validate cadence, cure-rate assumptions, settlement/negotiation ranges, and escalation paths against industry standards.
Stress-test AI performance on edge cases such as disputes, renegotiations, hardship situations, repeat promises-to-pay, and regulatory triggers.
Identify potential compliance risks under British consumer-protection rules.
Advise on acceptable tone, channel mix, and contact-frequency norms within the UK market.
Participate in periodic working sessions with product and engineering teams.
Share anonymized real-world examples, scripts, and playbooks from personal collections experience.

Requirements

Experience as a bank in-house collections leader, managing creditor-side processes, placement strategy, make-vs-buy decisions, and portfolio oversight.
Experience as a DCA, servicer, or BPO collections & contact-centre manager, overseeing cadence, scripts, cure rates, and agent incentives.
5+ years of experience in collections.
Current or recent (within 2 years) experience at a named bank, DCA, servicer, or BPO.
Held a title of Manager, Team Lead, Head, Director, or VP (front-line agent/officer/advisor titles qualify only if subsequently moved into management).
Native English speaker.

Location

UK
Remote

Work Type

Consultant
Advisor
Hourly
Remote
Part-time

Experience Level

5+ years of experience in collections
Manager
Team Lead
Head
Director
VP

Salary/Compensations

Competitive hourly consulting fee

Benefits

Flexible, low-commitment engagement
Work directly with a founding product/AI team

About the Company

Murphy AI is a next-generation debt collection platform powered by artificial intelligence, designed to optimize recovery rates while maintaining respectful and personalized communication.
Our advanced automation streamlines the process of collecting overdue invoices for businesses, providing a seamless and effective solution.
We are tackling debt recovery challenges in fintech, making it more efficient, autonomous, and scalable.
Our AI-powered agents adapt instantly, engaging with debtors across channels like voice, email, and SMS to maximize results while preserving trust.
We are a fast-growing startup that has made an impact within less than a year in the market.
We are building a talented team to scale our operations and drive our vision forward.