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About the Role

Supervise the delivery of services provided by Client Care Coordinators to enhance services for homeless families. This includes overseeing assessments, bio-psychosocial development, crisis intervention, counseling, client advocacy, and referrals to community resources. The role ensures achievable goals are implemented for permanent housing and improved permanency outcomes.

Responsibilities

• Manage and supervise a team of Client Care Coordinators, including recruitment, training, supervision, evaluation, and scheduling.
• Guide client care coordinators in developing, implementing, and achieving program goals.
• Handle administrative, operational, and programmatic issues affecting client care coordinator staff.
• Assign cases to client care coordinators for newly admitted clients.
• Ensure timely completion of comprehensive bio-psychosocial assessments.
• Work effectively as part of a multi-disciplinary team to enhance client engagement and service delivery.
• Enhance the delivery and coordination of mental health and related services to clients.
• Ensure Client Care Coordinator reports clearly capture assessment findings and recommendations.
• Confer and consult with professional and technical personnel to implement a multidisciplinary approach to client care.
• Ensure Client Care Coordinators provide short-term counseling, outreach, crisis intervention, risk assessment, safety planning, and psycho-education.
• Collaborate with ACS and/or prevention services agencies and participate in conferences to advocate for clients.
• Ensure Client Care Coordinators provide clients with appropriate referrals and linkages to mental health providers, government agencies, and community-based services.
• Serve as agency/program liaison between DHS, government agencies, community-based organizations, and groups.
• Develop and implement group work facilitated by Client Care Coordinators to address family issues and enhance life skills.
• Ensure Client Care Coordinators complete all documentation in a timely manner.
• Ensure Client Care Coordinators assess clients/families for supportive housing, complete applications, and accompany residents to interviews when needed.
• Ensure Client Care Coordinators complete and discuss exit summaries with clients and provide referrals and supportive services.
• Participate in family meetings with case work and housing teams to discuss planning efforts and progress.
• Network and establish linkages with government and community-based organizations to create resources.
• Collaborate with the Director of Social Services and Housing Coordinator to ensure services lead to permanent housing placement.
• Complete special projects and assignments as needed.
• Work one late shift per week (11 am - 7 pm).
• Provide on-call crisis intervention support to Client Care Coordinators.
• Perform other duties as assigned.
• Manage, review, and monitor Client Care Coordinators’ maintenance of client records (paper and electronic) through case audits.
• Ensure internal and external quality assurance standards are met.
• Provide training to new and existing Client Care Coordinator staff.
• Provide individual and group supervision to Care Coordinators.
• Ensure high-risk cases are monitored closely and serviced effectively.
• Provide support and guidance on high-risk and challenging cases.
• Collect and analyze data on client services to evaluate team success.
• Provide Client Care Coordination services in the absence or vacancy of staff.

Requirements

• Must be a Licensed Clinical Social Worker (LCSW) in the state of New York upon hire.
• Minimum of 3-5 years of experience in social services, counseling, crisis intervention, family services, preventive services, housing services, or homeless services.
• At least two years of supervisory experience in social services, counseling, crisis intervention, family services, preventive services, housing services, or homeless services.
• Knowledge in three or more of the following areas: supervision of social workers, client assessment, service plan development, case management, child and adolescent development, parent-child relationships, family dynamics, diagnostic classifications, mental health and emotional/behavior health, Child Welfare policies and procedures, Government Entitlements (TANF, Social Security, Medicare etc.), working with diverse cultures and ethnicities, strengths-based/solution-focused/family-centered practice, facilitating groups for adults.
• May be required to work long hours and a varied schedule.
• May be required to travel throughout various locations in the New York City area.
• May be required to lift and move objects weighing up to 30 pounds several times a week.
• Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Skills

• Spanish proficiency a plus.
• Excellent oral and written communication skills.
• Strong interpersonal skills.
• Proficient in MS Office, Outlook, Excel, PowerPoint, and Adobe.
• Team leadership.
• Effective supervision, guidance, and oversight of subordinates.
• Responding and troubleshooting crisis situations.
• Compliance with agency policies.
• Promoting compliance with agency policies.
• Strengthening and maintaining an ethical organizational culture.
• Facilitating effective communication within an interdisciplinary context.
• Contributing to staff meetings and policy/procedure development.
• Acquiring and maintaining interpersonal and operational skills.
• Providing professional development to Client Care Coordinators.
• Providing training and consultation to shelter-based case management teams.
• Assessing the needs of clients in shelter.
• Addressing mental health issues.
• Assessing and responding to client needs.
• Collaborative working relationships.
• Ensuring team delivery of consistent high-quality services.

Location

• New York City area

Work Type

• Full-time
• Onsite

Experience Level

• 3-5 years of experience in social services
• 2 years of supervisory experience

Education Level

• Licensed Clinical Social Worker (LCSW)

About the Company

• Children’s Rescue Fund is an Equal Opportunity Employer.
• We celebrate diversity and are committed to creating an inclusive environment for all employees.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.