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About the Role

The Courtyard by Marriott Ithaca Airport University is seeking a Front Desk Agent to join their team, focusing on providing outstanding guest service and financial profitability.

Responsibilities

• Greet and register guests, and process check-outs.
• Input and retrieve information from the computer system.
• Confirm guest information and room rates.
• Select rooms and code electronic keys.
• Assist guests with check-out, ensuring accurate accounting of rooms and services.
• Operate the point-of-sale system, handle money, and process various payment methods.
• Convert foreign currency, make change, and process gift certificates and cards.
• Demonstrate thorough knowledge of hotel information, including room categories, rates, packages, and promotions.
• Answer guest questions and inquiries.
• Utilize up-selling techniques to promote hotel services and facilities.
• Respond to guest inquiries and requests, resolving issues in a timely, friendly, and efficient manner.
• Handle guest complaints, conduct research, and negotiate solutions for guest satisfaction.

Requirements

• Prior experience as a Front Desk Agent in a hotel or a high-volume customer-facing industry.
• Passion for providing excellent customer service.
• Ability to ensure guest satisfaction and enhance their experience.
• Flexibility to work a variety of shifts, including days, evenings, and weekends.
• Excellent computer skills.
• Team spirit.

Skills

• Customer service
• Computer skills
• Teamwork
• Up-selling

Location

• Ithaca Airport University

Work Type

• Full-time

Experience Level

• Prior experience required

Benefits

• Highly competitive wages
• Exceptional benefit plan for eligible associates & their family members
• 401K matching program for eligible associates
• Flexible scheduling
• Discounts with Crescent managed properties in North America for you & your family members
• Discounts at Marriott brand properties worldwide

About the Company

• At Crescent Hotels & Resorts, we strive to create a great place to work where associates at all levels are respected for their differences.
• We are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion.
• We create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Equal Opportunity

• Crescent Hotels & Resorts is committed to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion.