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About the Role

This role involves providing excellent customer service, creating custom framing solutions, and meeting sales and production goals within a retail store environment. You will be responsible for maintaining store appearance, assisting customers, and supporting various operational processes.

Responsibilities

• Adhere to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements.
• Execute Company policies and standards.
• Build relationships with all customers while creating Custom Framing solutions.
• Deliver sales and production results.
• Complete framing orders with a high degree of quality and on time.
• Maintain the ready made frame department and other assigned areas.
• Deliver friendly customer service, help customers shop and find what they are looking for.
• Provide a well merchandised and in-stock store for the customer to shop.
• Support shrink and safety programs.
• Interact with others in an accepting and respectful manner.
• Remain positive and respectful, even in difficult situations.
• Promote commitment to the organization’s vision and values.
• Project a positive image and serve as a role model for others.
• Participate in the truck un-load and stocking processes.
• Operate cash register and execute cash handling to standards.
• Acknowledge customers, help locate product and provide solutions.
• Assist with Omni channel processes.
• Perform other duties as assigned.

Requirements

• Basic computer skills.
• Basic measuring skills.
• Ability to operate framing equipment and glass cutter.
• Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Skills

• Custom Framing solutions
• Sales
• Production
• Customer service
• Cash handling
• Omni channel processes

Location

• AUS-WESTLAKE, TX

Work Type

• Retail
• Full-time
• Part-time

Experience Level

• Entry Level
• Retail experience preferred
• Experience selling products and/or services to customers preferred

Benefits

• 401(k) with employer match
• Employee Assistance Program
• Medical coverage
• Dental coverage
• Vision coverage
• Telemedicine services
• Flexible spending accounts
• Commuter benefits
• Tuition assistance
• Adoption assistance
• Various voluntary insurance options
• Employee discounts
• Partner discount programs

About the Company

• The Michaels Companies Inc. fuels the joy of creativity and celebration.
• We are the leading destination for creating and celebrating in North America.
• We operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca.
• The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise.
• Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative.

Equal Opportunity

• Michaels is an Equal Opportunity Employer.
• We are here for all Team Members and all customers to create, innovate and be better together.
• Michaels is committed to the full inclusion of all qualified individuals.
• Michaels will assure that people with disabilities are provided reasonable accommodations.