Customer Technology Advisor - Digital Workplace service at Kyndryl | JP | Rezi

Customer Technology Advisor - Digital Workplace service at Kyndryl

Customer Technology Advisor - Digital Workplace service

Kyndryl · JP

1 months ago

Customer Technology Advisor - Digital Workplace service

Kyndryl · JP

a month ago
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About the Role

As a technical sales professional, you will collaborate with Kyndryl Consult Partners and Account Management Partners to understand customers’ business challenges and technical requirements, and develop and propose optimal solutions by leveraging Kyndryl’s broad expertise, deep domain knowledge, and relevant certifications. You will demonstrate Kyndryl’s differentiated value, credibility, and expertise through demos, presentations, and Proofs of Concept (PoCs), while supporting consulting, advisory, and architecture activities across Sales, Pre-Sales, and Delivery to contribute to successful opportunities as a trusted technical advisor to customers.

Responsibilities

  • Lead technical and solution discussions with customers to clarify challenges and requirements
  • Plan and deliver proposals, demos, presentations, PoCs, and prototypes aligned with customer needs
  • Support opportunity creation, proposal development, and closing from a technical perspective
  • Combine expertise across Kyndryl practices to create profitable cross-practice solutions
  • Coordinate the pre-sales process, including quality checks, compliance reviews, and best-practice alignment
  • Co-create optimal technical solutions with internal stakeholders, external stakeholders, and alliance partners
  • Clearly explain technical value and business impact to customers and build trusted relationships

Requirements

  • Deep expertise in service offerings and technical solutions within the relevant practice area
  • Experience translating advanced technical knowledge into practical customer insights and proposals
  • Practical experience in consultative selling or pre-sales
  • Knowledge or experience in one or more domains such as Application Data and AI, Cloud, Core Enterprise and zCloud, Digital Workplace, Network and Edge, or Security and Resiliency
  • External certification or equivalent technical credibility in the relevant domain
  • Strong customer-facing, communication, and collaboration skills
  • Customer-success mindset with the ability to learn and grow independently
  • Bachelor’s or master’s degree
  • 5+ years of experience proposing or selling technical services to customers across multiple industries
  • Experience communicating technical value through demos, presentations, or PoCs
  • Experience in cross-practice solution proposals or deal shaping
  • Experience leading pre-sales processes, quality reviews, and proposal development
  • Experience collaborating with alliance partners or external stakeholders
  • Advanced technical certification related to the assigned sub-domain

Skills

  • Consultative selling
  • Pre-sales
  • Application Data and AI
  • Cloud
  • Core Enterprise and zCloud
  • Digital Workplace
  • Network and Edge
  • Security and Resiliency
  • Customer-facing communication
  • Collaboration
  • Customer success
  • Learning independently
  • Cross-practice solution proposals
  • Deal shaping
  • Pre-sales process leadership
  • Quality reviews
  • Proposal development
  • Alliance partner collaboration
  • External stakeholder collaboration

Work Type

  • Hybrid

Experience Level

  • 5+ years

Education Level

  • Bachelor's degree
  • Master's degree

Benefits

  • Financial health support
  • Mental health support
  • Physical health support
  • Social health support
  • Career pathing tools
  • Personalized development goals
  • Continuous feedback
  • Cutting-edge learning opportunities
  • Certifications with Microsoft, Google, and Amazon
  • Coaching
  • Hands-on experiences

About the Company

  • Kyndryl runs and reimagines the mission-critical technology systems that drive advantage for the world’s leading businesses.
  • We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge.
  • Our people—Kyndryls—do purposeful work that powers human progress.
  • We offer a flexible, supportive environment where well-being is prioritized and potential can thrive.
  • Our 'Kyn' means kinship, representing strong bonds with each other, our customers, and our communities.
  • We focus on ensuring all Kyndryls feel included and welcome people of all cultures, backgrounds, and experiences.
  • We believe in growth and are excited to see what you can bring.
  • Employee feedback indicates that belonging is the number one driver of employee engagement.
  • A sense of belonging—being a valued, respected, trusted member of the team—is fundamental to our culture and fuels great experiences for our customers.
  • Our dedication to welcoming everyone means Kyndryl enables you to thrive and contribute to our culture of empathy and shared success.
  • We offer a dynamic, hybrid-friendly culture that supports well-being and empowers growth.
  • Our Be Well programs are thoughtfully designed to support financial, mental, physical, and social health.
  • We offer impactful work that powers the systems our customers rely on every day.
  • We provide powerful tools to chart your career path, personalized development goals aligned with ambitions, and continuous feedback.
  • We offer access to cutting-edge learning opportunities.
  • We foster a culture that values empathy, restless learning, and a devotion to shared success.

Equal Opportunity

  • We welcome people of all cultures, backgrounds, and experiences.
  • Even if you don’t meet every requirement, we encourage you to apply.
  • Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success.