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About the Role

Our Retail Sales Assistants provide an exceptional experience for every Brilliant Earth customer, assisting them in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives.

Responsibilities

• Utilize sales strategies and problem-solving techniques to assist customers through multiple purchasing decisions.
• Proactively greet, assist, and guide customers through the purchasing process, creating a memorable, one-on-one customer experience.
• Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets.
• Respond to online customer inquiries and provide sales assistance through live chats and phone calls.
• Develop and demonstrate product knowledge of diamonds, gemstones, and fine jewelry.
• Conduct post-sale appointments to assist and educate customers with pick-ups, exchanges, re-sizing, and other inquiries.
• Call customers to confirm showroom appointments and answer pre-appointment questions.
• Review customer feedback surveys and online reviews to improve customer experience and sales performance.
• Use the ERP system to manage tasks and communicate cross-functionally.
• Act as a brand advocate, sharing the mission of creating a more sustainable, transparent, and compassionate jewelry industry.
• Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines.
• Serve as the liaison for all facilities maintenance projects for the location.
• Send and receive product from the distribution center, customers, and external vendors, reconciling inventory within the computer system.
• Enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
• Open and/or close the showroom and waiting area.

Requirements

• A passion for the customer and providing the best possible experience.
• A drive to exceed goals and sales targets.
• Attention to detail in a fast-moving work environment.
• Strong communication skills, both in person and in writing.
• A collaborative and team-oriented approach.

Skills

• Sales strategies
• Problem-solving
• Customer service
• Sales lead management
• Live chat support
• Phone support
• Product knowledge (diamonds, gemstones, fine jewelry)
• Inventory reconciliation
• ERP system usage
• Merchandising

Location

• Garden City, NY

Work Type

• Part Time
• In-person

Experience Level

• Not specified

Education Level

• Not specified

Salary/Compensations

• $22-$24/hour

Benefits

• Career Growth opportunities
• Competitive compensation
• Robust benefits package
• Employee Discounts on jewelry
• Sales Incentive Programs
• Mental Wellness Perks (self-care apps, seminars, Employee Assistance Program)
• Giving Back and Volunteer Opportunities
• 401k match
• Paid Parental Leave
• Pre-Tax Commuter Benefits

About the Company

• Brilliant Earth's mission is to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry.
• They believe in creating jewelry that customers can feel good about wearing, without compromising quality and conscience.
• The company is composed of hard-working team players who welcome challenges and foster a community of collaboration, respect, and encouragement.
• As one of the fastest-growing e-commerce jewelers, they seek passionate individuals eager to make an impact and grow with the company.
• Brilliant Earth recognizes the value of diversity and inclusion, celebrating successes, lessons learned, and unique perspectives.

Equal Opportunity

• Brilliant Earth is committed to maintaining a work environment and hiring process free of harassment or discrimination based on sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other protected status.
• They are committed to complying with all Federal, State, and local laws providing Equal Employment Opportunities and all other employment laws and regulations.
• Notice to Los Angeles, CA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
• Notice to San Francisco, CA Applicants: Pursuant to the San Francisco Fair Chance Ordinance, qualified applicants with arrest and conviction records will be considered for Employment.
• Notice to Colorado Applicants: Applications will be accepted on a rolling basis.
• Notice to Philadelphia, PA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Philadelphia Fair Criminal Record Screening Standards. Any consideration of the background check will be an individualized assessment based on the Applicant or Employee’s specific record and the duties and requirements of the specific job.
• Notice to Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
• Notice to Maryland Applicants: Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.
• If assistance or reasonable accommodation is needed completing an application or during the interview process, please reach out to accommodations@brilliantearth.com.