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About the Role

Our Retail Sales Associates provide an exceptional experience for every Brilliant Earth customer. As a Retail Sales Associate you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives.

Responsibilities

Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product.
Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.
Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
Call customers to confirm showroom appointments and answer any pre-appointment questions.
Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
Open and/or close the showroom and waiting area.
Use our ERP system to manage your tasks and communicate cross-functionally.
Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

Requirements

A passion for the customer; you go above and beyond to provide the best possible experience.
A drive to exceed goals; you are motivated to exceed sales targets.
Attention to detail; you understand the importance of small details in significant customer moments.
Strong communication skills; you are clear and concise in person, via email, or chat.
Master of collaboration; you are a team player.
Ability to work a full-time schedule that includes weekend days.

Skills

Sales strategies
Product knowledge
Customer service
Sales lead management
ERP system usage
Brand advocacy

Location

Roosevelt Field, NY

Work Type

In-person
Full-time

Experience Level

Not specified

Education Level

Not specified

Salary/Compensations

$24-$26/hour

Benefits

Excellent training program
Opportunities for career growth
Competitive compensation
Set schedule with consistent weekly hours and 2 consecutive days off
Lifestyle Spending Account for wellness expenses
Continued Education including leadership, professional skills, diversity & inclusion, and tuition reimbursement
Employee Discounts on jewelry
Sales Incentive Programs
Mental Wellness Perks including access to self-care apps, seminars, and 24/7 counseling via Employee Assistance program
Giving Back and Volunteer Opportunities
Medical, Dental, and Vision insurance with multiple plans and $0 monthly premium option for employee health insurance
Employer HSA contributions
401k match
3 weeks of PTO in the first year
Paid Parental Leave
Disability and Life insurance (100% employer-paid)
Pre-Tax Commuter Benefits

About the Company

Brilliant Earth's mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry.
We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience.
We are hard-working team players that welcome challenges and rise to any occasion.
Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small.
As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time.
Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way.
We celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team.

Equal Opportunity

It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws.
We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations.
Notice to Los Angeles, CA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Notice to San Francisco, CA Applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for Employment qualified applicants with arrest and conviction records.
Notice to Colorado Applicants: There is no application deadline. Applications will be accepted on a rolling basis.
Notice to Philadelphia, PA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Philadelphia Fair Criminal Record Screening Standards. Any consideration of the background check will be an individualized assessment based on the Applicant or Employee’s specific record and the duties and requirements of the specific job.
Notice to Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Notice to Maryland Applicants: Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.
If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at accommodations@brilliantearth.com.