Project Manager – Software Implementation (Defined Benefit, Defined Contribution & Benefits)
LifeWorks · CA
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About the Role
As a Project Manager, you'll be the connective tissue that keeps our implementation projects on track. You'll work directly with a senior project lead to coordinate complex, multi-team delivery initiatives—helping ensure that our clients successfully transition to modern benefits platforms while our internal teams stay aligned, informed, and empowered to do their best work. This role sits at the intersection of technology, operations, and client success. You'll see your impact immediately—from the moment you help organize a kickoff meeting to the day a client goes live on their new platform. You'll also have the opportunity to modernize how we work by exploring Agile and DevOps practices, and by leveraging AI tools to streamline reporting and documentation.
Responsibilities
- Coordinate implementation delivery across cross-functional teams, keeping everyone aligned on scope, schedule, and milestones
- Own project tracking and reporting—creating and maintaining detailed plans, action logs, risk/issue/dependency (RAID) logs, milestone trackers, and status materials
- Facilitate working sessions and team meetings, document decisions and action items, and follow up to ensure accountability
- Spot risks and dependencies early and partner with senior leaders on mitigation strategies
- Prepare client-facing status updates, deliverable tracklists, meeting materials, and follow-up communications
- Support hands-on delivery activities: plan configuration, eligibility rules, enrollment processes, contributions, data migration, systems testing, interfaces, and operational readiness
- Uphold PMO governance by applying templates and standards consistently across all projects
- Experiment with modern delivery practices (Agile, DevOps, CI/CD) to improve how our teams plan and execute
- Use AI tools and copilots to boost productivity—drafting meeting notes, summarizing actions, writing status reports, and handling routine communications
- Contribute ideas to improve how we deliver, report on progress, and work as a team
Requirements
- 2–3 years of project management experience, ideally supporting Defined Benefit pension, Defined Contribution pension, or benefits administration implementations
- 2–3 years of project management experience, ideally supporting benefits technology or software implementations
- 2–3 years of project management experience, ideally supporting client-facing implementation projects
- Foundational knowledge of project delivery methodologies—Waterfall, Agile, hybrid, or a mix of approaches
- Strong organizational and communication skills with the ability to manage multiple priorities in a fast-paced environment
- Hands-on experience with project management tools such as MS Project, Jira, Smartsheet, Azure DevOps, or similar platforms
- Practical awareness of pension and benefits concepts like plan rules, eligibility, enrollment, contributions, data exchange, interfaces, testing, and go-live readiness
- Comfort using generative AI and automation tools to improve productivity, documentation, project tracking, and reporting
- Experience supporting Defined Benefit, Defined Contribution, or Health & Welfare benefits implementation projects (bonus)
- French language skills or experience supporting French-speaking clients and teams (bonus)
- Hands-on involvement in platform implementations, client onboarding, annual/open enrollment cycles, data migration, or testing activities (bonus)
- PMP certification (or working toward it) (bonus)
- Organized, proactive, detail-minded, and energized by keeping teams aligned and moving forward
- Communicate clearly, take initiative to solve problems, and genuinely enjoy coordinating complex work across multiple groups
Skills
- Project Management
- Agile
- DevOps
- CI/CD
- MS Project
- Jira
- Smartsheet
- Azure DevOps
- Generative AI
- Automation tools
Location
- In-office
- Virtual
- Combination of both
Work Type
- Full-time
Experience Level
- Mid-level
Salary/Compensations
- $60,000 - $80,000
Benefits
- Comprehensive total rewards package highlighting competitive salary and bonus structures
- Minimum 3 weeks of vacation
- Flexible benefits plan
- Generous company matched pension
- Opportunity to give back to communities
- Career growth and learning & development opportunities
About the Company
- TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
- At TELUS Health, we're transforming how organizations manage retirement and benefits for their employees. Our Retirement & Benefit Solutions team partners with leading Canadian and US companies to implement and modernize Defined Benefit pension, Defined Contribution pension, and Health & Welfare benefits administration platforms.
- We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
Equal Opportunity
- TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.