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About the Role
As a Project Manager on our implementation team, you'll be the connective tissue holding complex software implementations together. You'll coordinate cross-functional teams, maintain project clarity when things get complex, and directly support clients through their transformation journey. This role is perfect for someone who thrives in fast-paced, collaborative environments and takes pride in delivering on commitments. You'll work on meaningful projects that impact thousands of employees, helping organizations modernize their benefits administration while building strong client partnerships.
Responsibilities
- Coordinate and facilitate cross-functional team meetings and working sessions; capture decisions, actions, and follow-ups clearly
- Maintain project controls: plans, milestone trackers, dependency logs, and status reporting to support accurate visibility
- Identify risks, issues, and dependencies early; support mitigation planning and escalate when needed
- Prepare and deliver client-facing status updates, meeting materials, and follow-up communications
- Support delivery work across the full benefits implementation lifecycle: eligibility, enrollment, plan configuration, data migration, carrier/vendor interfaces, testing, and go-live
- Apply Agile and modern delivery practices to support team planning and execution
- Use AI tools (copilots, automation) to improve your productivity and the team's: drafting meeting notes, summarizing actions, generating status reports, managing follow-ups
- Help maintain accurate project data and dependency tracking so the team stays current and ready
Requirements
- 2–3 years of project management experience, ideally supporting client-facing software implementations or benefits technology projects
- Foundational knowledge of project delivery methodologies (Waterfall, Agile, Hybrid)—you understand the basics and can apply them flexibly
- Strong organizational and communication skills: you can juggle multiple priorities, document decisions clearly, and keep teams aligned
- Proficiency with project tools such as MS Project, Jira, Smartsheet, or Azure DevOps
- Practical experience with AI tools: you're comfortable using copilots, automation, or generative AI to improve your own productivity and work quality
- Willingness to learn Health & Welfare benefits concepts—you understand the value of benefits administration and are ready to develop domain knowledge (eligibility, enrollment, plan rules, life events, interfaces, data migration)
- Experience with Health & Welfare benefits platforms, including support for medical, dental, vision, life, disability, spending accounts, or leave programs
- Familiarity with carrier/vendor integrations, eligibility file feeds, payroll interfaces, or data migration activities
- Exposure to open enrollment, annual enrollment, or client onboarding projects
- PMP certification or working toward it
Skills
- Project Management
- Client-facing software implementations
- Benefits technology projects
- Waterfall methodology
- Agile methodology
- Hybrid methodology
- Organizational skills
- Communication skills
- MS Project
- Jira
- Smartsheet
- Azure DevOps
- AI tools
- Copilots
- Automation
- Generative AI
- Health & Welfare benefits
- Eligibility
- Enrollment
- Plan configuration
- Data migration
- Carrier/vendor interfaces
- Testing
- Go-live
- Health & Welfare benefits platforms
- Medical benefits
- Dental benefits
- Vision benefits
- Life insurance
- Disability insurance
- Spending accounts
- Leave programs
- Carrier/vendor integrations
- Eligibility file feeds
- Payroll interfaces
- Open enrollment
- Annual enrollment
- Client onboarding
- PMP certification
Location
- In-office
- Virtually
- Combination of both
Work Type
- Full-time
Experience Level
- 2-3 years of project management experience
Education Level
- PMP certification or working toward it
Salary/Compensations
- $60,000 - $80,000
Benefits
- Comprehensive total rewards package
- Competitive salary and bonus structures
- Minimum 3 weeks of vacation
- Flexible benefits plan
- Generous company matched pension
- Opportunity to give back to communities
- Career growth opportunities
- Learning and development opportunities
About the Company
- TELUS Health is empowering every person to live their healthiest life.
- Leveraging leading edge technology and focusing on the uniqueness of each individual to create the future of health.
- A global-leading health and well-being provider—encompassing physical, mental and financial health.
- Transforming how organizations manage employee benefits.
- The Retirement & Benefit Solutions team works with leading North American companies to implement modern, cloud-based platforms that simplify benefits administration.
- We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good.
- We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
Equal Opportunity
- TELUS is proud to foster an inclusive culture that embraces diversity.
- We are committed to fair employment practices and all qualified applicants will receive consideration for employment.
- We offer accommodation for applicants with disabilities, as required, during the recruitment process.