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About the Role
TELUS Health is empowering every person to live their healthiest life by leveraging leading-edge technology and focusing on individual uniqueness to create the future of health. As a global-leading health and well-being provider, TELUS Health improves health outcomes for consumers, patients, healthcare professionals, employers, and employees.
Responsibilities
- Build and maintain excellent relations with client contacts
- Participate in client meetings
- Ensure the team provides top-quality services to clients
- Provide relevant information to clients on administrative issues and legislative requirements
- Coordinate full spectrum of DB Admin related services including web tools and call centre services
- Use knowledge of client contract and scope of services for invoicing purposes
- Escalate operational issues to Service Delivery Manager to help find solutions
- Verify benefit calculations, annual statements and other relevant reports in accordance with pension plan rules and applicable legislation
- Review annual statements for compliance and consult with client regarding any custom changes
- Prepare membership/payment reconciliations and valuation data including resolution of data issues
- Participate in system testing and ensure testing protocols are followed
- Identify process improvement initiatives, present solutions to internal stakeholders and implement changes
- Attend internal training sessions to continue building knowledge of industry topics and trends
- Manage daily and yearend functions, ensuring resources are assigned, deliverables are met and risks are identified and mitigated
- Lead special projects
- Collaborate with resources in other departments
- Function as a team leader, overseeing work of other team members
- Conduct annual performance reviews and provide performance feedback on a regular basis
- Act as a mentor, supporting growth and development of other team members
- Conduct training sessions
Requirements
- Five - seven years of related DB Pension Administration experience
- An independent, detail oriented, highly organized, accountable individual willing to take initiative and manage competing priorities
- Strong knowledge of provincial pension and tax legislation
- Exceptional customer focus with strong professional acumen
- Proficient knowledge of MS Word, Excel and PowerPoint
- Experience with pension administration software
- Personnel Security Screening conducted through the Government of Canada may be required for certain roles
- If knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks
- Understanding and agreement that information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process
Skills
- Consultative skills
- Project leadership
- Pension knowledge
- Legislative knowledge
- Best practices application
- Client Relationship management
- Subject Matter Expertise
- System testing
- Process improvement
- Talent management
- Coaching
- Mentoring
- Excellent communication skills
- Project management skills
- Presentation skills
- Negotiation skills
- Strong interpersonal skills
- Leadership skills
- Team building skills
- Bilingualism (English and French) is an asset
Location
- in-office
- virtually
Work Type
- full-time
- hybrid
Experience Level
- Associate
Education Level
- Post-secondary education
- CEBS or PPAC designation is an asset
Salary/Compensations
- $75,000 - $100,000
Benefits
- Comprehensive total rewards package highlighting competitive salary and bonus structures
- Minimum 3 weeks of vacation
- Flexible benefits plan
- Generous company matched pension
- Opportunity to give back to communities
- Career growth and learning & development opportunities
About the Company
- We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good.
- We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
- TELUS is proud to foster an inclusive culture that embraces diversity.
- We are committed to fair employment practices and all qualified applicants will receive consideration for employment.
- We offer accommodation for applicants with disabilities, as required, during the recruitment process.
Equal Opportunity
- All qualified applicants will receive consideration for employment.