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About the Role

This role supports business development activities and ensures efficient processing of customer inquiries through professional customer service, structured quotation processing, and administrative sales support.

Responsibilities

• Support and process customer inquiries in coordination with sales, customer service, and product management.
• Prepare, create, and follow up on routine quotations, considering internal specifications, price lists, and approval processes.
• Support product managers for chromatography, nucleic acid reagents, and life science chemicals with administrative and sales-related tasks.
• Maintain and update relevant customer, offer, and product data in provided systems.
• Ensure reliable, service-oriented, and timely communication with internal and external contacts.

Requirements

• Scientific or technical education (e.g., life sciences, chemistry, biotechnology, or a related field) combined with commercial experience in sales support, customer service, or a comparable customer-facing role.
• Minimum 2 years of professional experience in inside sales, customer service, quotation management, order processing, or a similar administrative sales function.
• Experience in the life science, laboratory, or chemical industry is an advantage.
• Strong customer-service mindset with the ability to build trust and maintain professional relationships.
• Excellent verbal and written communication skills in English and German.
• Highly organized, detail-oriented, and capable of managing multiple priorities simultaneously while meeting deadlines.
• Ability to work effectively in a collaborative, fast-paced environment with professionalism and accountability.
• Discreet and trustworthy in handling confidential customer, pricing, and company information.
• Interest in technical, chemical, biotechnology, or life science products and enthusiasm for supporting customers.
• Proficient in Microsoft Office and comfortable working with ERP, CRM, and other business systems.

Skills

• Customer Service
• Quotation Management
• Sales Support
• Administrative Support
• Communication (English and German)
• Organization
• Detail-oriented
• Microsoft Office
• ERP systems
• CRM systems

Location

• Berlin

Work Type

• Full-time
• Onsite

Experience Level

• Minimum 2 years

Education Level

• Scientific or technical education (e.g., life sciences, chemistry, biotechnology, or a related field)

Benefits

• Flexible working hours
• Flextime
• Open-ended contract
• Professional development and training opportunities
• Attractive bonus system
• Positive and collaborative working environment
• Massage therapy
• Gym membership contribution
• Healthy snacks

About the Company

• emp Biotech is a medium-sized biotechnology company experiencing rapid growth.
• We foster a dynamic, international, and collaborative team environment where ideas are shared and solutions are developed together.
• We challenge ourselves and our colleagues to think outside the box.
• We consider ourselves a "big family" despite being a growing company.