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About the Role

Team members are classified based on individual theatre needs and employee availability as variable hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Team members may be scheduled to work in the Box Office, Concession Stand, or as an Usher, acting as a representative of Regal consistent with the company's mission and policies.

Responsibilities

Regular and consistent attendance
Handling of emergency situations when called upon
General cleaning duties
Compliance with company dress code
Operating POS system, including cash drawer, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes and coupons
Up selling/suggestive selling of Premium Viewing Experience (3D, RPX, IMAX)
Promoting the Regal Crown Club program
Ensuring tickets are sold in accordance with the MPAA rating system and company policy
Responding to phone calls and questions from guests
Operating POS system, including cash drawer, credit cards, travelers’ checks, gift cards, and redeemed coupons as well as concession stock inventory
Operating, preparing and cleaning of all concession related equipment
Complying with all local, state and federal food safety laws
Abiding by all federal and state laws with regards to breaks and/or meal periods
Ensuring required alcohol certification and training are current where applicable
Selling/serving alcohol if assigned duties include it and you are of legal age
Reading and understanding training materials covering sexual harassment and discrimination
Tearing tickets, collecting and depositing appropriate stub, and directing patrons to auditoriums
Inspecting backpacks and packages when applicable
Managing crowd control and assisting guests in finding seats
Enforcement of MPAA rating system
Conducting in-theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe quality environment
Reporting problems, discrepancies or unusual situations to management
Performing in-auditorium concession auxiliary sales as directed
Cleaning auditoriums at the end of scheduled shows
Maintaining clean restrooms, lobby area, hallways and other areas outside of the auditorium
Monitoring the cleanliness and operation of theatre vending equipment
Assisting with all opening and closing duties as assigned by management

Requirements

Completion of cast certification program as a cast member and as box office cashier or progress towards completion required
Completion of any legally required state or local training and obtainment of the required certificate if selling/serving alcohol
Completion of the Regal Responsible Beverage Server training on Regal Online University if selling/serving alcohol
Possess good public speaking skills
Listen effectively
Respond clearly and directly
Perform calculations with speed and accuracy
Identify and correct errors
Identify problems, gather relevant data and note possible causes
Evaluate relevant information, recognize alternatives and reach conclusions based on evidence
Take action beyond what is necessarily called for
Perform under pressure and/or opposition
Possess excellent communication skills with customers, co-workers and management
Establish goals, budget time, and set priorities to achieve desired objectives
Frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear
Occasionally required to climb or balance and stoop, kneel, crouch, or crawl
May occasionally be required to lift up to 60 pounds
Close vision, distance vision, peripheral vision, depth perception and ability to adjust focus

Skills

Public speaking
Effective listening
Clear and direct response
Calculation
Problem identification
Data gathering
Alternative evaluation
Evidence-based conclusion
Proactive action
Performance under pressure
Communication skills
Goal establishment
Time budgeting
Prioritization

Work Type

variable hour
part-time fixed
part-time regular
full-time hourly

Education Level

Completion of cast certification program as a cast member and as box office cashier or progress towards completion

Salary/Compensations

$16.50

Benefits

Free movie passes
Discounted concessions
401(k) retirement plan with company match (eligibility at age 21 with six months of service)