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About the Role

We are seeking a highly motivated and empathetic Cosmetic Surgery Sales Advisor to join our dynamic team on a maternity cover contract, with the potential for a permanent position for the right candidate. In this pivotal role, you’ll act as the first point of contact for patients, guiding them through their cosmetic journey — from initial enquiry to post-procedure follow-up — with professionalism, warmth, and precision. You will combine strong sales acumen, emotional intelligence, and industry knowledge to convert leads into bookings, ensuring every patient enjoys a seamless, reassuring experience from start to finish. This is a results-driven role offering exceptional earning potential, supported by a market-leading commission structure and a collaborative, high-performance team environment.

Responsibilities

Engage with prospective and existing patients via phone and email to understand their goals and build trusted relationships.
Qualify enquiries, manage leads, and convert consultations into confirmed bookings.
Deliver clear, accurate, and empathetic information about procedures, pricing, and payment options.
Maintain post-procedure communication to encourage long-term relationships and referrals.
Consistently meet and exceed individual sales targets and KPIs.
Serve as a dedicated point of contact throughout the patient journey — from enquiry to discharge.
Coordinate consultations and surgeries with consultants and internal teams.
Ensure all bookings, pricing, and billing are accurate and compliant.
Maintain precise, GDPR-compliant patient records.
Provide empathetic, patient-focused support at every touchpoint.
Handle enquiries and complaints with professionalism and care.
Collect and share patient feedback to support service improvement.
Collaborate with clinical, operations, and administrative teams to ensure a seamless patient journey.

Requirements

Proven success in a high-performance, results-driven sales role (B2C, consultative, or high-value sales).
Demonstrated ability to consistently achieve and exceed KPIs and revenue targets.
Excellent communication and rapport-building skills.
Confidence and professionalism when engaging patients by phone and email.
Empathy, resilience, and a genuine desire to support patients through important decisions.
Strong organisational skills and attention to detail.
Experience in aesthetics, cosmetic surgery, or private healthcare (desirable).
Knowledge of the aesthetic and medical services industry (desirable).
Understanding of CQC standards and healthcare compliance (desirable).
A passion for helping patients achieve confidence and wellbeing through high-quality care (desirable).

Skills

Sales acumen
Emotional intelligence
Communication
Rapport-building
Organisation
Attention to detail

Location

Cadogan Clinic, Kings Road, Chelsea, London

Work Type

Full-time
In person

Experience Level

Sales experience (B2C, consultative, or high-value)

Salary/Compensations

£60,000 – £65,000 per year (On-Target Earnings, plus monthly performance bonuses)

Benefits

Market-leading On-Target Earnings (£60K–£65K)
Competitive monthly bonus scheme
Pension scheme via NEST
Wellbeing programme and healthy in-clinic refreshments
Cycle to Work scheme
Staff discounts on treatments and products (post-probation)
Regular social events and team lunches
Employee referral bonuses and long-service recognition
Ongoing professional development and training opportunities
Comprehensive onboarding and induction programme.
One-to-one mentorship and support from senior consultants.
Advanced training in aesthetic industry sales and patient communication.
Opportunities for long-term career progression within the Cadogan Clinic.

About the Company

At the Cadogan Clinic, we are the UK’s leading cosmetic surgery hospital, a name synonymous with clinical excellence, safety, and trust.
Founded by world-renowned plastic surgeon Mr Bryan Mayou — who introduced liposuction to the UK — the clinic has become the trusted choice of over 30,000 patients every year.
Rated “Outstanding” for Leadership by the CQC, and with more than 2,000 five-star Trustpilot and Google reviews, our reputation speaks for itself.
We work exclusively with world-class plastic surgeons and dermatologists, delivering best-in-class patient care and outcomes in the heart of Chelsea.
The Cadogan Clinic is an award-winning private hospital in the heart of Chelsea providing personalised healthcare delivered by the country's leading specialists.
Our purpose-built medical facility includes onsite operating theatres for both surgical and cosmetic procedures, a laser suite and a dedicated dermatology and skin cancer clinic.
It’s our employees that make our business special. With strong family values, we believe the Cadogan Clinic creates a professional and fun environment where everyone supports each other to achieve our business goals.