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About the Role

GFT is seeking a Part-Time Transportation Management Center (TMC) Operator to join our Practice or CBG Team in Albany, NY. This role requires regular attendance at our Albany, NY office.

Responsibilities

• Maintain situational awareness of the State DOT road network within the Traffic Management Center (TMC).
• Monitor traffic cameras to identify and respond to incidents promptly.
• Utilize CCTV cameras, congestion information from various sources, and crowdsourcing apps for traffic monitoring.
• Coordinate with partners such as Police and DOT for traffic management.
• Dispatch DOT staff and contracted crews for routine and emergency road maintenance.
• Proactively monitor road closures and notify DOT staff of unauthorized closures.
• Monitor field equipment, dashboards, and TMC software/hardware, reporting issues to maintenance staff.
• Use TMC equipment and software for active traffic monitoring.
• Deploy signing plans on DOT's Variable Message Signs (VMS) and Dynamic Message Signs (DMS).
• Monitor CCTV cameras, electronic signs, vehicle detection systems, and incident reporting systems for traffic management.
• Ensure accurate and timely communication of traveler information through DOT's channels.
• Verify the accuracy of traveler information on DOT's public service platforms.
• Monitor hotspots, smart work zones, and road/lane alignment changes using CCTV and other sources.
• Communicate with stakeholders to gain a comprehensive view of road conditions.

Requirements

• High school diploma or GED required.
• Exceptional written and verbal communication skills in English.
• Proficiency in communicating information over a radio system or network.
• Expertise in using freeway management and other traffic control computer applications.
• Strong ability to write reports and correspondence.
• Effective coordination of real-time activities and priorities.
• Strong interpersonal skills and the ability to work effectively within a diverse team.
• Experience in handling calls, dispatching via radio or telephone, and communicating clearly and concisely.
• Ability to multitask and thrive in a fast-paced environment.
• Proficiency in using computers with Windows-based applications.
• Flexibility to work alternate schedules and be on-call as necessary.
• Familiarity with Regional DOT Interstates and local roadways (preferred).
• Experience in public safety, emergency management, transportation dispatch, or related fields (preferred).
• Successful completion of a criminal background check is required.

Skills

• Communication (written and verbal)
• Radio system communication
• Freeway management applications
• Traffic control computer applications
• Report writing
• Real-time activity coordination
• Interpersonal skills
• Teamwork
• Call handling
• Radio dispatch
• Telephone dispatch
• Multitasking
• Computer proficiency (Windows-based applications)
• CCTV monitoring
• Intelligent Transportation Systems (ITS)

Location

• Albany, NY

Work Type

• On-site
• Part-Time
• Hybrid

Education Level

• High school diploma or GED

Salary/Compensations

• $21-25 per hour

Benefits

• Hybrid (in-person and remote) work environment
• Comprehensive benefits package including wellness programs, parental leave, and pet insurance
• Medical, dental, vision, disability, and life insurance
• Tax-deferred 401(k) savings plan
• Competitive paid-time-off (PTO) accrual
• Tuition reimbursement for continued education
• Professional development support
• Access to internal and external training programs
• Support of active participation in professional organizations
• Incentive compensation for eligible positions

About the Company

• GFT is a privately held AEC firm that innovates where transportation, water, power, and buildings converge, referred to as the Infrastructure of Life.
• The company measures success by the strength of its relationships and is an employer of choice for over 5,000 industry professionals.
• Clients choose GFT for its expertise, nimble approach, creativity, and personal touch.
• With over a century of experience, GFT aims to build a lasting legacy for future generations through stronger communities, a healthier planet, and better lives.
• GFT: Ingenuity That Shapes Lives™.

Equal Opportunity

• GFT: Ingenuity That Shapes Lives™ is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veterans’ status or other characteristics protected by law.