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About the Role

Salesforce is seeking passionate Trailblazers to join Agentforce, the future of AI, and drive customer success through innovation and core values. This role is crucial for leading workforce transformation in the agentic era.

Responsibilities

Diagnose and resolve complex technical issues related to the company's software products.
Serve as a Trusted Advisor, driving conversations with customer Business Stakeholders with best practices for enterprise architecture functions.
Solve highly visible, technical, global, and strategic enterprise cases, ensuring high customer satisfaction.
Understand how Signature Support customers use our technology and align success metrics.
Advocate Signature Support customer priorities internally within Salesforce, liaising with R&D and Infrastructure teams.
Lead the resolution of critical technical issues, providing prompt and complete resolution.
Participate in Customer Success/Support Organization projects, including building new tools and improving processes.
Serve as a Subject Matter Expert (SME) with the highest level of expertise in Technical Support.
Create knowledge base materials and share best practices to enhance support quality and efficiency.
Participate in a follow-the-sun support model, providing consistent hand-offs.
Orchestrate all Salesforce teams' efforts, ensuring a single point of contact for technical support activities.

Requirements

Working knowledge of Informatica Cloud, PowerCenter, PowerExchange, other ETL tools, SaaS platforms, and/or data management tools.
Demonstrated analysis, problem-solving, and troubleshooting expertise.
Ability to effectively prioritize and escalate customer issues as required.
Comfortable interacting with all levels of customer and internal teams.
Ability to multi-task and perform effectively under pressure.
Experience with on-premises and cloud databases such as Oracle, SQL Server, PostgreSQL, Snowflake, Databricks, and ADLS.
Technical expertise in software architecture, system design, and cloud platforms (AWS, Azure, GCP).
Knowledge of concepts such as Change Data Capture (CDC), Slowly Changing Dimensions (SCD) types, and database logging.
Experience working with various operating systems including Linux, Windows, AIX, and Mainframes.
Understanding of integration technologies: Computer Telephony Integration, Data Cleanse/De-Duplication; Data Replication, Transactional data.
Expands skills and practical knowledge by routinely working with experts in the field and outside of immediate team/area/segment.

Skills

Informatica Cloud
PowerCenter
PowerExchange
ETL tools
SaaS platforms
Data management tools
Analysis
Problem-solving
Troubleshooting
Prioritization
Escalation
Multi-tasking
Pressure handling
On-premises databases
Cloud databases
Oracle
SQL Server
PostgreSQL
Snowflake
Databricks
ADLS
Software architecture
System design
Cloud platforms
AWS
Azure
GCP
Change Data Capture (CDC)
Slowly Changing Dimensions (SCD)
Database logging
Linux
Windows
AIX
Mainframes
Integration technologies
Computer Telephony Integration
Data Cleanse/De-Duplication
Data Replication
Transactional data

Location

Select cities within the San Francisco and New York City metropolitan area

Work Type

Full-time

Experience Level

5+ years of Technical Support experience
Master's degree in Computer science (or a related field) with 3+ years of experience

Education Level

Bachelor's degree in computer science or equivalent experience
Master's degree in Computer science or a related field

Salary/Compensations

$118,900 - $178,300 annually

Benefits

Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program

About the Company

Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Agentforce is the future of AI, and you are the future of Salesforce.
When you join Salesforce, you’ll be limitless in all areas of your life.
Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best.
Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.
Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Equal Opportunity

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
Salesforce believes in equality for all and aims to create a workplace that’s inclusive and free from discrimination.
Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
This policy applies to current and prospective employees, and covers recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and other employment-related actions.
Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
Compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education are also based on merit.