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About the Role
As a Per Diem Client Service Coordinator at SAGE San Francisco, you will be the first point of contact for clients, supporting a collaborative team dedicated to outstanding patient care at a premier specialty and emergency veterinary hospital.
Responsibilities
- Welcome clients and patients while creating a compassionate and professional first impression.
- Coordinate appointments, procedures, and daily hospital scheduling.
- Answer phones, emails, and internal communications while providing outstanding customer service.
- Maintain accurate client and patient records using hospital management software.
- Process patient check-ins, check-outs, payments, estimates, and invoices.
- Educate clients on hospital processes and general patient care information.
- Maintain a clean, organized, and welcoming reception area.
- Respond calmly and professionally during emergency situations.
- Resolve client concerns while delivering exceptional service.
- Work closely with veterinarians, technicians, and support teams.
- Contribute to a positive, team-focused hospital culture.
Requirements
- High school diploma or equivalent.
- Minimum of one year of customer service experience; veterinary experience preferred.
- At least one year of hospitality or client-facing experience providing exceptional customer service.
- Proficiency with Microsoft Outlook, Word, and Excel.
- Comfortable typing 45+ WPM, using a 10-key calculator, and performing accurate data entry.
- Experience with EzyVet or other veterinary practice management software preferred.
- Strong communication, organization, and multitasking skills.
- Compassionate, dependable, and adaptable in a fast-paced environment.
- A collaborative mindset and commitment to exceptional client service.
- New per diem team members must complete four 8-hour training shifts before independently picking up shifts.
- Per diem employees are required to work at least one shift per month to maintain active status.
Skills
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Typing 45+ WPM
- 10-key calculator proficiency
- Accurate data entry
- EzyVet or other veterinary practice management software
- Communication skills
- Organization skills
- Multitasking skills
Location
- San Francisco, California
Work Type
- Per Diem
- As Needed
- Monday-Sunday
- Full-time
Experience Level
- Minimum of one year of customer service experience
- At least one year of hospitality or client-facing experience
Education Level
- High school diploma or equivalent
Salary/Compensations
- $26.00–$30.00/hour
- $5.50/hour Shift Differential (6:00 PM–6:00 AM)
Benefits
- Competitive compensation
- Overnight shift differential eligibility
- Opportunities to grow within one of North America's leading specialty veterinary networks
- VetBloom continuing education access
- Ongoing professional development opportunities
- Employee Assistance Program (EAP)
- Wellness resources where available
- Career advancement opportunities within Ethos Veterinary Health's network
About the Company
- At SAGE San Francisco, part of Ethos Veterinary Health, we provide advanced emergency and specialty care through collaboration, innovation, and compassion.
- Our hospital offers a wide range of specialty services delivered by board-certified specialists and highly skilled veterinary professionals who are committed to exceptional patient and client experiences.
- Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine and help shape what veterinary care becomes next.
- Across our network of more than 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day.
- You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery.
- Mentorship is a two-way street; you'll share your expertise, learn from others, and continue to grow professionally and personally.
- At Ethos, you inspire hope, deliver exceptional care, and help create outstanding experiences for pets and their families.
- This isn't just a job—it's an opportunity to make a meaningful impact while providing compassionate support to pets, their families, and an exceptional veterinary team.
Equal Opportunity
- Ethos is an Equal Opportunity Employer.
- Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other basis covered by applicable law.
- All employment decisions are based on qualifications, competence, merit, and business need.