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About the Role
Allegiance Trucks is seeking a Service Advisor to manage and oversee shop workflow, coordinate with the service team, and ensure customer satisfaction. This role is crucial for maintaining efficient operations and supporting the Northeast's essential trucking community.
Responsibilities
- Manage and oversee the shop's workflow and schedule.
- Call customers to advise them about service changes or delivery times.
- Coordinate with the service team regarding parts ordering and availability.
- Prepare repair orders detailing symptoms, problems, causes, and required services.
- Monitor repair progress throughout the day.
- Handle telephone inquiries regarding inbound and in-process work.
- Review repair orders to ensure work completion.
- Assist with other projects as needed.
Requirements
- High School Diploma or GED.
- Highly organized and detail-oriented.
- Customer-focused.
- Ability to solve complex problems.
- Computer savvy.
- Familiarity with auto and trucking is preferred.
- Employment may be contingent upon receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.
Skills
- Customer service
- Problem-solving
- Organization
- Attention to detail
- Computer proficiency
- Auto and trucking familiarity (preferred)
Location
- Northeast
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- High School Diploma or GED
Salary/Compensations
- Competitive starting pay
Benefits
- Excellent health benefits including Medical, Dental and Vision plans
- Complimentary life insurance policy
- Several other voluntary coverage options
- Generous Paid Time Off policy (vacation, sick time, floating holidays)
- 401(k) with Company match
- Opportunities for additional training
- Career growth and advancement support
About the Company
- Allegiance Trucks is a leading truck dealership group founded in March 2019, with over 40 locations across ten states.
- We represent top-tier brands including International, Hino, Isuzu, and Ford.
- Our mission is to provide exceptional support to the Northeast's essential trucking community.
- We are a veteran-friendly organization committed to customer priority, mutual uplift, and a thriving workplace.
Equal Opportunity
- Allegiance Trucks is committed to equal opportunity for all employees and applicants.
- We do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic.