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About the Role

Accountable for performing all facets of the operations department to include tour reception, gifting and contracts in accordance with T+L Standard Operating Procedures. Promote a professional atmosphere for our guests, Sales & Marketing staff.

Responsibilities

• Greet and qualify touring guests, collect and validate all guest information, and assign tours to Sales Agents.
• Provide exceptional customer service, answer phones and guest questions professionally, and assist property owners with contract questions.
• Distribute premiums to guests upon presentation closure and complete daily gift, tour, and contract reconciliation.
• Enter all tour and gifting information into Central Reservations Systems/Epiphany and run reports.
• Prepare and balance cash, down payments, and site stats for the Contract Department.
• File and secure all documents per procedures and maintain Property Owner Information per PII and PCI standards.
• Prepare Timeshare Sales Contracts for the Sales Department and Property Owners.
• Assist the Administrative Supervisor in supporting the Sales Staff and prepare/maintain legal documents.
• Provide administrative support to internal departments including Sales, Marketing, HR, and Resort teams.
• Perform other duties as needed.

Requirements

• High School Diploma
• One year of general office experience
• One year of customer service experience
• Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

Skills

• Computer Skills Required
• Proficient in the use of the Central Reservation System (CRS) or EPNY (preferable)
• Proficient in Microsoft Word
• Proficient in Microsoft Outlook
• Proficient in Microsoft Excel

Location

• No Travel required

Work Type

• Full-time

Experience Level

• Entry Level

Education Level

• High School Diploma

Benefits

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Paid time off
• Parental leave
• Holidays
• Wish day paid time to volunteer
• 401k with employer match
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program
• Employee Assistance Program

About the Company

• Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands.
• Innovation and growth keep our work interesting and fun.
• Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
• Hospitality is at the heart of all we do at Travel + Leisure Co.
• Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another.
• We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience.
• Join our global team and build a career where memories start with you.

Equal Opportunity

• We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.
• If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.