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About the Role
As a NAPA Counter Sales Associate, you are the "face of the retail store" and the go-to person for customers entering our retail stores for all their automotive needs. This role is a great opportunity whether you are looking to spend your career with us as a Parts Specialist, want to work full/part-time, or want to get your foot in the door to explore other careers.
Responsibilities
- Provide auto parts answers and solutions for retail and wholesale customers in person at the counter or over the phone.
- Use parts knowledge to assist other NAPA team members in answering customer questions.
- Provide outstanding customer care and interactions.
- Bring customer focus and high energy to fast-paced stores.
- Welcome retail customers and engage to provide a positive consumer experience.
- Utilize technology including computer, cash register, telephone, and paper catalog system.
Requirements
- Valid Driver's License.
- Previous experience in a parts store or automotive industry, or a willingness to learn all things auto parts.
- High School Diploma or GED.
- Technical or Trade school courses or degree.
- Excellent verbal and written communication skills.
- Ability to thrive in fast-paced retail environments.
- Great listening skills and empathy for customers.
- Entirely customer-centric (external/internal).
Skills
- Automotive parts knowledge
- Customer service
- Computer proficiency
- Cash register operation
- Telephone communication
- Catalog system usage
- Communication skills
- Listening skills
- Empathy
Location
- Retail store
Work Type
- Full-time
- Part-time
Experience Level
- Entry-level
- Experienced
Education Level
- High School Diploma or GED
- Technical or Trade school courses or degree
Salary/Compensations
- Competitive Pay
Benefits
- Outstanding health benefits
- 401K
About the Company
- NAPA is more than a Parts Store and is part of the GPC family.
- GPC is a stable company, Fortune 200 with a "family" feel.
- A Culture of promotion from within, using creativity, finding solutions/fixes, and where no 2 days or career paths are the same!
- Great training, and ongoing development with support from multiple leaders/your team.
Equal Opportunity
- GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic.
- GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.