Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The HR Operations Manager leads the delivery of efficient, compliant, and scalable People Operations across all regions, currently spanning the UK, Europe, North America, and Australia. This role is responsible for building the operational infrastructure that enables an effective employee experience and supports business growth.

Responsibilities

• Own and improve end-to-end People Operations processes across the employee lifecycle.
• Simplify, standardise, and automate processes to improve efficiency, consistency, and the employee experience.
• Partner with the HR team to continuously improve recruitment operations, ensuring efficient processes, effective use of systems, and a seamless candidate experience.
• Maintain clear SOPs, process documentation, and knowledge resources to support consistency and business continuity.
• Manage HR Operations service delivery, workloads, service levels, and operational capacity.
• Act as an escalation point for complex People Operations queries and issues.
• Own multi-country payroll operations through external providers, ensuring accurate, timely, and compliant processing.
• Partner with Finance and payroll vendors on governance, reconciliations, statutory reporting, and pay-cycle accuracy.
• Maintain compliance with payroll legislation and statutory obligations, including tax, National Minimum Wage, IR35, and regional requirements.
• Support annual compensation reviews, salary changes, and organisational updates.
• Manage employee benefits programmes with external providers, ensuring offerings are competitive, consistent, and cost-effective.
• Own and optimise HR systems, including functionality, integrations, data integrity, and user adoption.
• Identify and deliver system improvements that enhance efficiency, reporting, and employee experience.
• Use automation, self-service, and emerging HR technology to reduce manual work and improve service delivery.
• Partner with IT and external vendors to deliver system enhancements, integrations, and ongoing optimisation.
• Support recruitment operations by optimising applicant tracking systems and hiring workflows, improving system utilisation, reporting, automation, and the overall candidate and hiring manager experience through effective use of technology and data.
• Ensure compliance with employment legislation and employer obligations across all operating regions, including payroll, employer insurances, workers' compensation, minimum wage, GDPR, and data privacy.
• Partner with Employee Relations and Legal to maintain compliant contracts, policies, procedures, and governance frameworks.
• Own People data governance, ensuring confidentiality, accuracy, and appropriate access controls.
• Lead People Operations audit activity, embedding robust controls and maintaining readiness for internal and external audits.
• Produce People dashboards, KPIs, and analytics to support decision-making and workforce planning.
• Analyse workforce trends, employee feedback, and lifecycle data to identify improvements.
• Embed efficient, scalable, and technology-enabled ways of working across People Operations.
• Monitor performance against KPIs and service levels, implementing best practice to improve quality, efficiency, and scalability.
• Build strong working relationships with HR, Finance, IT, parent company HR teams, business leaders, and external providers.
• Manage payroll, benefits, and HR technology vendors, ensuring high-quality service and continuous improvement.
• Provide practical guidance, training, and support to managers and stakeholders on People processes, policies, and systems.
• Contribute to the People Strategy through operational excellence, data insight, and continuous improvement.
• Partner with leaders on workforce planning and organisational effectiveness, using People data to inform decisions.
• Evaluate People initiatives, identify operational risks, and recommend practical improvements that support business objectives.
• Develop a customer-focused team known for efficient, consistent, and scalable People Operations support.
• Support wider People team projects and provide cover during periods of absence where required.
• Identify opportunities to enhance the employee experience through improved processes, technology enablement, and data-driven People solutions.

Requirements

• Extensive HR Operations experience within a multi-country or international organisation, including ownership of payroll, HR systems, benefits, and compliance across multiple jurisdictions.
• Strong knowledge of payroll operations, outsourced payroll management, employee benefits, and HR compliance.
• Experience managing HR systems, preferably HiBob, with a track record of improving processes, reporting, and automation.
• Experience supporting recruitment technology and applicant tracking systems, with the ability to improve hiring processes through better workflows, data, and automation.
• Good understanding of UK employment legislation, GDPR, and employment compliance, with experience operating across multiple jurisdictions.
• Proven ability to simplify and improve People processes using technology, data, and clear governance.
• Strong analytical skills, with experience producing People metrics, dashboards, and insights.
• Excellent communication, collaboration, and stakeholder management skills.
• Experience leading projects, managing change, and implementing new processes or systems.
• Experience coaching and developing team members, creating a culture of ownership, continuous improvement, and excellent service delivery.
• Comfortable working in a fast-paced, growing, and changing environment.
• Knowledge of AI, workflow automation, and emerging HR technologies would be advantageous.

Skills

• HR Operations
• Payroll Operations
• HR Systems Management
• Benefits Administration
• Compliance Management
• Recruitment Technology
• Applicant Tracking Systems
• Process Improvement
• Data Analysis
• Stakeholder Management
• Project Management
• Change Management
• Coaching
• Team Development
• AI
• Workflow Automation
• Emerging HR Technologies

Location

• Fitzrovia, London

Work Type

• Full Time

Experience Level

• Extensive HR Operations experience
• Experience managing HR systems
• Experience supporting recruitment technology
• Experience operating across multiple jurisdictions
• Proven ability
• Strong analytical skills
• Excellent communication, collaboration and stakeholder management skills
• Experience leading projects
• Experience coaching and developing team members
• Comfortable working in a fast-paced, growing and changing environment

Salary/Compensations

• Competitive

Benefits

• Private medical insurance covering pre-existing medical conditions
• Ability to add family members to medical insurance
• Online GP app with 24/7 appointments, available within 24 hours
• Cycle scheme participation for tax-exempt bike and/or accessories purchase
• Company pension scheme
• Orlebar Brown and CHANEL product discounts
• Employee-only sales
• Service award incentives
• 1-week office closure in August (paid leave)
• 25 days annual leave plus UK public holidays

About the Company

• Orlebar Brown (Chanel group) launched in March 2007 as a more tailored approach to men’s beach and swim shorts.
• Today, our collections are built into broader lifestyles imagined around Beach, Resort, Coast and Sport.
• Our purpose is to encourage, excite and inspire everyone to ‘Holiday Better’.
• The brand has rapidly gained global recognition and is sold through online, more than 30 O.B. stores, and the best retailers and hoteliers in the world.
• Our customer is truly international.
• Our business is built on relationships with those customers, and we strive to maintain our relationship with them, wherever they might be, and provide world class service, when and where they want.
• It is also built on finding new customers to the brand by welcoming them to join the ever-growing O.B. community.
• It’s never just a job at Orlebar Brown. It’s a way of life.
• We live and breathe our brand values – Tailored, Vibrant and Brave.
• Our team define who we are and how we get the job done.
• At Orlebar Brown, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress.
• We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams.

Equal Opportunity

• We strongly encourage your application, as we value the perspective, experience and potential you could bring to Orlebar Brown.