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About the Role

As a Supervisor, you will support store operations and help build a sales and service culture to deliver best-in-class service and bring to life a distinctive world of adult beverages and more for our customers. You will report to the store management team.

Responsibilities

• Serve in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver key performance metrics (KPMs)
• Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues
• Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment
• Maintain store safety and cleanliness standards across the store
• Perform other duties as assigned

Requirements

• Must be 21 years of age or older
• Walk, bend down repeatedly, and be on feet for 8-10 hours a day
• Ability to safely lift, load, and handle cases and pallets
• Climb ladders and lift 50 lbs. overhead and repeatedly
• May be exposed to various outdoor weather conditions throughout the workday

Skills

• Strong interpersonal skills
• Team player mindset
• Experience resolving customer issues
• Coaching peers
• Familiarity with the point-of-sale systems
• Familiarity with inventory management software

Work Type

• Regular

Experience Level

• 1-3 years of experience
• 1+ year of proven experience in a supervisory role within a retail setting

Education Level

• High school diploma or equivalent preferred

Salary/Compensations

• $19.08 - $26.71 Hourly

Benefits

• Paid Time Off (PTO)
• Generous store discounts
• Health care plans (medical, prescription, dental, vision)
• 401(k), HSA, FSA, Pre-tax commuter benefits
• Disability & life insurance coverage
• Paid parental leave
• Pet insurance
• Critical illness and accident insurance
• Discounted home and auto insurance
• College tuition assistance
• Career development & product training
• Consumer classes

About the Company

• We recognize our team members are our biggest asset, and we value the critical role each play in contributing to the company’s success.
• It is our commitment to support and provide access to the resources needed to take care of their health and wellbeing.
• That is why we offer a variety of benefits, tools, and resources to support through our Total Rewards program.
• Total Wine & More considers several factors when establishing compensation.
• Compensation may vary based on a number of factors including, but not limited to, market location, job-related knowledge, skills and/or experience.
• The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
• Estimated salaries determined by third parties have not been validated by Total Wine & More.
• Total Wine & More is a Drug Free Workplace.

Equal Opportunity

• Total Wine & More is an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.
• Total Wine & More makes reasonable accommodations during all aspects of the employment process, including during the interview process.