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About the Role
Nationwide's Property and Casualty team is seeking a Director to lead a team of Territory Managers within the Commercial Middle Market Construction Services organization. This role is crucial for driving growth by innovating and simplifying processes to provide customer value.
Responsibilities
- Monitors market conditions and confirms information gathered within market space.
- Researches risk, environment and other factors to win the account.
- Receives input and monitors risk selection, renewal retention and pricing decisions.
- Establishes research objectives and standards for the department.
- Ensures methodologies and outcomes meet business and strategic objectives.
- Analyzes performance of portfolio as well as individual performance and develops appropriate action to drive profitable growth.
- Partners with territory managers in the large account review process.
- Directs pricing standards and practices.
- Provides recommendations to leaders about underwriting strategy and opportunity.
- Measures and manages underwriting processing and quality, using company underwriting guidelines and standards.
- Determines priorities and workflow standards for the department.
- Monitors and manages performance measurements to ensure efficiency of the department's service delivery process.
- Effectively aligns organizational structure to drive business results.
- Plans, develops and integrates territory sales plans to achieve top and bottom line objectives.
- Translates strategic business plans into organizational direction.
- Creates financial and operational goals, budget and timelines to meet company standards.
- Drives sales strategies to develop new business, improve retention and maintain profitability.
- Meets with agents at member locations to help with renewals and to ensure agency and account needs are being met and service plans are in place and working.
- Consults with all levels of internal and external partners regarding policies and practices.
- Provides recommendations regarding operational practices and procedures.
- Provides input into agency strategic and business plans and regional strategic business planning.
- Communicates strategic direction and operational plans to internal associates and external partners.
- Communicates policies, procedures and financial budgets that result in attainment of business objectives.
- Ensures awareness of strategic corporate initiatives to maintain effectiveness in the field.
- Develops and maintains strong business relationships with key groups and individuals within the commercial line market.
- Develops effective internal and external collaborative partnerships across all customers and related functions, including Loss Control, Claims, Marketing, Nationwide Technology, etc. to understand business development and build a support network to help resolve business needs.
- Develops customer service standards for middle market construction team.
- Drives customer service performance to established standards.
- Collaborates with fellow leaders to guide training within the middle market organization to ensure a high degree of proficiency and professionalism.
- Coaches territory managers/account executives on actively pursuing commercial line business with agencies and/or brokers to develop and grow a profitable territory.
- Sets operational expectations, goals and strategies.
- Provides oversight, ensuring necessary internal support is provided to resolve issues and appropriate service levels.
- Ensures that unique agency business capabilities are assessed and emphasized as competitive advantages across all producers within the business unit.
- Supervises associate management including performance, salary planning and administration, training and development, workflow and organization planning, day-to-day management, hiring and placement and disciplinary actions for direct and possibly indirect reports.
- May perform other responsibilities as assigned.
Requirements
- Prior commercial underwriting experience (with authority) is required.
- Strong people leadership competency is required.
- Construction insurance expertise is preferred.
- Formal people leadership experience is preferred.
- Existing broker/agency relationships in the market are preferred.
- This role does not qualify for employer-sponsored work authorization.
- Nationwide does not participate in the Stem OPT Extension program.
- Requires sophisticated knowledge of property/casualty insurance operations and products, procedures and practices.
- Requires sophisticated knowledge of commercial lines of insurance including rating, loss control and related functions.
- Requires sophisticated knowledge of commercial lines customer environment and markets.
- Requires extensive knowledge of commercial property/casualty cases, best underwriting practices, field underwriting operations and day-to-day underwriting operational needs.
- Familiarity with all enterprise products is preferred.
- Excellent verbal and written communication skills to disseminate vision of senior leadership and to motivate a large agency force.
- Ability to set work priorities and to initiate, evaluate and recommend solutions to upper management.
- Must have the ability to perform duties with independent judgment with underwriting authority and company underwriting standards.
- Demonstrated decision-making ability required in day-to-day operations where there may be unclear or multiple priorities, including evaluating and recommending solutions to customer service issues, work processing issues, underwriting selection and rating problems and compliance.
- Strong drive for results.
- Competencies include building organizational talent, optimizing diversity, selling the vision, leading change and driving execution and entrepreneurship.
- Other criteria, including leadership skills, competencies and experiences may take precedence.
- Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resources Business Partner.
- Regularly and consistently demonstrates the Nationwide Values.
- Heavy travel with extended stays may be required.
- A valid driver’s license and safe driving record are required.
Skills
- Analytical skills
- Relationship-building
- Entrepreneurial drive
- Sales
- Underwriting
- Portfolio analysis
- Relationship management
- Account management
- Market analysis
- Risk assessment
- Pricing strategy
- Underwriting strategy
- Operational efficiency
- Sales strategy
- Business development
- Customer service
- Training and development
- Performance management
- Strategic planning
- Financial management
- Budgeting
- Communication
- Decision-making
- Leadership
Location
- Remote
- CT
- DC
- DE
- NJ
- NY
- NC
- MA
- MD
- PA
- VA
Work Type
- Remote
- Work-from-home
Experience Level
- Director
- Ten years of commercial line underwriting, sales, marketing and agency management experience
- Middle market experience
- Significant business management and people leadership experience
Education Level
- Bachelor’s degree or equivalent experience
- Relevant professional designation such as CPCU or CIC is preferred
Salary/Compensations
- $152,000.00-$269,000.00
- $152,000.00 - $228,000.00
Benefits
- Medical/dental/vision
- Life insurance
- Short and long term disability coverage
- Paid time off (minimum of 18 days per year)
- Nine paid holidays
- 8 hours of Lifetime paid time off
- 8 hours of Unity Day paid time off
- 401(k) with company match
- Company-paid pension plan
- Business casual attire
About the Company
- Nationwide is a Fortune 100 company with nearly $70 billion in annual sales.
- At Nationwide®, ‘on your side’ goes beyond just words.
- Our customers and partners are at the center of everything we do.
- We are looking for associates who are passionate about delivering extraordinary care.
Equal Opportunity
- Nationwide is an equal opportunity employer.
- We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged.
- Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.
- For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf