Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Join Barclays Center as a Guest Services Supervisor and contribute to creating unforgettable live experiences. We are a dynamic community passionate about sports and entertainment, dedicated to nurturing our team members and fostering an environment of innovation and collaboration.

Responsibilities

• Provide direction to foster and maintain a pleasant, friendly, and professional demeanor with guests and staff.
• Maintain a fun, friendly, and safe environment in assigned sections.
• Deploy staff for assigned events and posts, including assigning breaks and tasks.
• Train staff in basic guest service skills and monitor interactions to ensure high guest satisfaction.
• Provide leadership and guidance to staff, serving as a mentor and coach.
• Administer performance reviews, counseling, and disciplinary documentation in accordance with policies and union contracts.
• Escalate employee issues to Guest Services Managers and work with HR to resolve them.
• Assist with basic service tasks such as covering shifts, providing wheelchair escorts, monitoring aisles, taking tickets, and directing guests.
• Maintain positive working relationships with all building departments to ensure guest needs are met.
• Ensure equipment is checked out, utilized properly, and checked back in.
• Work with Security to ensure suites are clear of guests and lost items post-event.
• Establish standards for excellent customer service and a positive attitude when interacting with guests, vendors, and employees.
• Complete assigned tasks within guidelines and deadlines.
• Effectively and calmly interact with angry or emotional guests and employees.
• Follow all operating policies, procedures, and safety guidelines.

Requirements

• A minimum of 2 years of related work experience, preferably 1 year in the sports and entertainment field.
• 2 years of experience leading teams.
• Reliable, punctual, and regular in attendance.
• Must have reliable transportation to and from Barclays Center; parking will not be provided.
• Must have the ability to read, write, and understand English in a working environment.
• Must maintain a neat, well-groomed appearance that conveys professionalism.
• No visible tattoos or facial piercings.
• Must be available to work at least five (5) evening events per week, including all events on Fridays, Saturdays, and Sundays.
• Holidays may also be included.
• Maintain company confidentiality.
• Employees may be assigned to work positions located outside.
• Walking and standing occur 90% of the time (4-6 hours per shift).
• Ability to lift 50 or more pounds.
• Ability to push/pull up to 200 pounds.
• Expect to work 2-4 hours per shift in a confined area as an Elevator Operator.
• Employees may be scheduled to work until 12:00 am or later.

Skills

• Genuine passion for service
• Strong teamwork abilities
• Effective communication skills
• Guest-centric approach
• Proactive problem-solving
• Meticulous attention to detail
• Ability to take direction well
• Exceptional guest and client service capabilities
• Able to work well with different personalities in a fast-paced environment with constant deadlines
• Able to handle highly sensitive and confidential information
• Exceptional interpersonal and telephone skills
• Able to work evenings and weekends
• Perform a variety of duties, often changing from one task to another, without the loss of efficiency or composure
• Ability to memorize, recollect, and quickly retrieve relevant information
• Proficient with Microsoft Word, Excel, Outlook, and ABI

Location

• Barclays Center

Work Type

• Part-Time Hourly
• Non-Exempt

Experience Level

• 2 years of related work experience
• 1 year in sports and entertainment field (preferred)
• 2 years experience leading teams

Salary/Compensations

• $26.00/hour

About the Company

• At Barclays Center, we're more than just a venue – we're a dynamic community driven by a shared passion for creating unforgettable live experiences.
• We're dedicated to nurturing our team members and empowering them to thrive in an environment where innovation, collaboration, and a love for sports entertainment intersect.
• Our four company values: Care, Integrity, Accountability, and Growth Mindset, are reflected in everything that we do here at Barclays Center.