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About the Role

This is a hands-on strategic leadership role responsible for defining the target AMDB/xMDB architecture, building the capability, and leading its migration into operational use across the enterprise. The role owns the long-term roadmap for CMDB/AMDB/xMDB, including service modeling, data quality, integrations, adoption, and the transition from fragmented configuration sources to a coherent, trusted platform. The ideal candidate has deep practical experience building an AMDB / xMDB in Atlassian JSM Assets and understands the complexities of operating at Expedia's scale. They will lead the creation of CI and service models, migration and onboarding patterns, relationship structures, governance processes, and quality measures that enable configuration data to support various workflows. This role collaborates with management and product to balance team wellbeing, new capabilities, migration delivery, data remediation, and platform maintenance. It acts as the primary point of accountability for building a sustainable configuration management capability and ensuring adoption by service owners and operational teams.

Responsibilities

Define the target AMDB/xMDB architecture.
Build the AMDB/xMDB capability.
Lead the migration of AMDB/xMDB into operational use across the enterprise.
Own the long-term roadmap for CMDB/AMDB/xMDB.
Manage service modeling, data quality, integrations, and adoption.
Oversee the transition from fragmented configuration sources to a coherent, trusted platform.
Lead the creation of CI and service models.
Develop migration and onboarding patterns.
Establish relationship structures, governance processes, and quality measures.
Enable configuration data to support incident, change, problem, request, resilience, and impact-analysis workflows.
Collaborate with management and product to balance needs.
Act as the primary point of accountability for building a sustainable configuration management capability.
Ensure AMDB/xMDB adoption by service owners and operational teams.
Architect and evolve xMDB integrations, discovery toolchains, reconciliation strategies, and data pipelines.
Use xMDB data and analytics to drive decisions related to service health, risk management, change impact, and operational resilience.
Lead xMDB-related design reviews and make low-level design decisions for APIs, data models, integrations, and workflows.
Apply AI/ML techniques or AI-assisted tools to automate CI classification, detect configuration drift, predict service impact, or enhance operational outcomes.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related technical field, or equivalent practical experience.
Senior individual contributor with demonstrated technical leadership.
Experience leading or managing a team of engineers for at least one year.
Experience in ITSM, ITOM, ITAM, or related engineering domains.
At least 3 years leading engineering or IT service management teams, often in globally distributed environments.
Proven ownership of an enterprise CMDB/AMDB/xMDB platform as a trusted source of truth for services, infrastructure, and dependencies.
Deep hands‑on experience with Jira Service Management.
Experience with JSM Assets/CSDM‑aligned service modeling.
Experience with integrations with ITSM (incident, change, problem, request).
Experience with integrations with ITOM (discovery, event management), ITAM, observability, and cloud platforms.
Strong expertise in CMDB data modeling, CI class design, relationship mapping, and API‑based data integrations with IT and business systems.
Demonstrated ability to define and drive configuration standards, data models, governance frameworks, ownership models, and data quality KPIs.
Demonstrated ability in long‑term CMDB roadmap planning.
Experience leading cross‑team initiatives to improve dependency visibility, change impact analysis, and operational resilience for Tier 0 / Tier 1 or mission‑critical services.
Proven capability supporting multiple services and stakeholders within a complex enterprise environment.
Strong communicator and stakeholder manager, comfortable influencing senior technical and business leaders without direct authority.
Familiarity with AI‑driven tools or workflows, applying AI/ML concepts to improve configuration data quality, incident response, or change management outcomes.
Experience operating an enterprise‑scale xMDB/AMDB supporting complex, distributed application and infrastructure landscapes, including cloud and hybrid environments.
Demonstrated ability to use xMDB data and analytics to drive decisions related to service health, risk management, change impact, and operational resilience, including leveraging AI/ML‑enabled insights where appropriate.
Experience leading xMDB‑related design reviews and making low‑level design decisions for APIs, data models, integrations, and workflows used across multiple domains or organizational units.
Advanced experience applying AI/ML techniques or AI‑assisted tools to automate CI classification, detect configuration drift, predict service impact, or enhance operational outcomes, with a strong focus on safe and responsible adoption.
Background in adjacent or closely related roles, such as ITSM or ITOM Architect, ServiceNow Platform Owner, SRE, or Resilience Engineering leader, with deep exposure to service topology, service mapping, and xMDB‑driven operations.
Domain experience in travel, e‑commerce at scale, marketplaces, SaaS, or cloud service providers, particularly in environments requiring high availability and strong operational resilience.
Familiarity with supporting mission‑critical, Tier 0 / Tier 1 services in high‑transaction, customer‑facing platforms.

Skills

Jira Service Management
JSM Assets/CSDM‑aligned service modeling
ITSM integrations
ITOM integrations
ITAM integrations
Observability
Cloud platforms
CMDB data modeling
CI class design
Relationship mapping
API‑based data integrations
Configuration standards
Data models
Governance frameworks
Ownership models
Data quality KPIs
CMDB roadmap planning
Dependency visibility
Change impact analysis
Operational resilience
Stakeholder management
AI‑driven tools
AI/ML concepts
xMDB integrations
Discovery toolchains
Reconciliation strategies
Data pipelines
Service health analytics
Risk management analytics
Change impact analytics
Operational resilience analytics
AI/ML‑enabled insights
API design
Data model design
Integration design
Workflow design
Automated CI classification
Configuration drift detection
Service impact prediction
ITSM Architect
ITOM Architect
ServiceNow Platform Owner
SRE
Resilience Engineering
Service topology
Service mapping
xMDB‑driven operations
Travel domain experience
E-commerce at scale experience
Marketplace experience
SaaS experience
Cloud service provider experience
High availability environments
Strong operational resilience environments
Mission‑critical service support
Tier 0 / Tier 1 service support
High‑transaction platform support
Customer‑facing platform support

Location

Seattle

Work Type

Full-time

Experience Level

Senior individual contributor
At least 3 years leading engineering or IT service management teams

Education Level

Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related technical field, or equivalent practical experience.

Salary/Compensations

$156,500.00 to $219,000.00
Potential to increase pay up to $250,500.00 based on performance.

Benefits

Medical, dental, and vision coverage
Paid time off
Employee Assistance Program
Wellness and travel reimbursement
Travel discounts
International Airlines Travel Agent Network (IATAN) membership

About the Company

Expedia Group helps travelers explore the world, one journey at a time.
Expedia Group is a global travel company powered by passionate people, trusted partnerships, and leading technology.
Expedia Group connects travelers, partners, and advertisers through its consumer brands, B2B network, and travel advertising business.
Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings.
Across its brands and business, Expedia Group helps travelers explore the world with confidence and ease.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.
This employer participates in E-Verify.
The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.