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About the Role

The Manager of Operations supports the Managing Director and center leadership team by coordinating administrative processes related to rentals, events, and day-to-day operations. This role involves supporting facility maintenance, vendor management, and security teams, while fostering collaborative partnerships. The position is detail-oriented, highly organized, and responsive in a fast-paced, multi-stakeholder environment.

Responsibilities

Direct oversight of the Rentals Coordinator and the rentals and events business platforms.
Support event execution, including nights and weekends as needed.
Conduct facility walkthroughs to ensure areas are safe, clean, and meet appropriate standards.
Monitor and analyze operational performance, identifying areas for improvement.
Assist with the development and tracking of the operational budget.
Maintain clear and open communication with the Managing Director and other departmental heads.
Manage and track status of operational service tickets, repairs, and service updates.
Conduct regular team meetings to inform staff about upcoming events and adjustments.
Serve as primary point of contact for all external vendors, contractors, and service providers.
Assist in the development and implementation of long-term operational strategies.
Consistently review operational workflows and identify opportunities for process improvement.
Serve as Manager on Duty, as assigned.
Act as on-site point of contact for operational issues and escalation when a manager or senior leader is not on-site.

Requirements

3 years of relevant facility or project management experience.
Strong organizational and time management skills.
Excellent communication and customer service approach.
High attention to detail and follow through.
Ability to work cross-functionally.
Comfortable in a fast-paced environment.
Proficiency in Microsoft Office.
Experience with CRM systems preferred.
Willingness to work nights and weekends as needed.
Comfort navigating dynamic and fast-paced nonprofit environments.
Commitment to Asphalt Green’s mission of advancing health, fitness, and personal growth through sport, fitness, and play for all.

Skills

Organizational skills
Time management skills
Communication skills
Customer service skills
Attention to detail
Follow through
Cross-functional collaboration
Microsoft Office proficiency
CRM systems experience (preferred)

Location

Brooklyn, NY 11225

Work Type

Full Time
In-person 5 days/week (Tuesday – Saturday)
Schedule flexibility, including evenings and weekends

Experience Level

3 years of relevant facility, project management experience

Salary/Compensations

$75,000.00 - $82,000.00 Salary/year

About the Company

Asphalt Green's mission is to advance health, fitness, and personal growth through sport, fitness, and play for all.