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About the Role
Firmdale Hotels is seeking a warm, polished, and service-driven Guest Services Agent to join the Concierge team at Warren Street Hotel. This position is ideal for someone who enjoys engaging with guests, thrives in a fast-paced luxury environment, and takes pride in creating memorable experiences from arrival through departure.
Responsibilities
- Welcome guests with genuine warmth and professionalism.
- Manage guest check-in and check-out while ensuring billing accuracy.
- Assist guests with luggage and escort them to their guestrooms.
- Provide personalized recommendations for dining, entertainment, transportation, and local attractions.
- Coordinate restaurant reservations, transportation, and other guest requests.
- Answer incoming telephone calls and respond promptly to guest inquiries.
- Promote hotel amenities, services, and Firmdale Hotels properties.
- Maintain accurate guest information and reservation records.
- Work collaboratively with hotel departments to deliver seamless service.
- Create memorable guest experiences through thoughtful, personalized hospitality.
Requirements
- Previous experience in luxury hospitality, Front Desk, Guest Services, Bell Services, or Concierge preferred.
- Outstanding communication and interpersonal skills.
- A polished, professional appearance and positive attitude.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- Passion for delivering personalized luxury service.
- Knowledge of New York City dining, attractions, shopping, and transportation is highly desirable.
- Ability to lift and transport guest luggage (up to 50 pounds).
- Flexible availability, including weekends and holidays.
Skills
- OPERA Property Management System (PMS)
- ALICE Guest Services Platform
- Valet Manager
- Sharry App
- OpenTable
- Resy
- SevenRooms
- Microsoft Outlook
- Microsoft Office Suite
Location
- Warren Street Hotel
Work Type
- Full Time
Salary/Compensations
- Competitive salary
Benefits
- Generous paid time off for full and part time team members, including NY sick and safe leave, paid vacation days, and personal days
- Comprehensive medical, dental, and vision benefits, life insurance, and New York Secure Choice support for most team members
- Complimentary meals on shift
- Free uniform dry cleaning service
- Commuter transit benefits available Day 1
- Ongoing training and professional development, including annual education reimbursement program up to $3,000
- Social events throughout the year, including holiday parties, team member appreciation events, and more
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
- Departmental and company-wide incentive programs
About the Company
- Firmdale Hotels is a collection of award-winning, luxury boutique hotels and restaurants, renowned for their unique design and exceptional service.
- Each property offers a distinctively stylish experience, reflecting our commitment to excellence and innovation in hospitality.
- Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York.
- World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
Equal Opportunity
- Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace.
- Please let us know if you need adjustments during the recruitment process.