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About the Role

The Global SaaS Business Consultant serves as a critical intermediary between technical teams and customers, providing expert implementation and ongoing consulting services. This role translates complex customer business requirements into actionable solution designs, ensuring customers effectively leverage SaaS workforce solutions to achieve their business objectives.

Responsibilities

• Provide comprehensive implementation consulting services for new customers, acting as the bridge between technical execution and customer business needs.
• Translate customer business requirements into detailed, comprehensive solution design documents.
• Lead solution design workshops to guide customers on best practices for utilizing the SaaS workforce solution.
• Deliver robust customer training, including initial "Train the Trainer" and "Admin Training" sessions, as well as ongoing post-implementation training on new product features.
• Support the customer project team with industry expertise and best practices throughout the entire implementation process.
• Provide ongoing consulting to existing customers on new features, solution enhancements, and operational best practices.
• Analyze the evolving business needs of existing customers to recommend and implement configuration changes that continuously optimize solution usage.
• Serve as the primary subject matter expert on the solution and its application to various workforce and operational business needs.

Requirements

• 3-5 years of experience in workforce consulting, software implementation, or a related field.
• Strong background in retail, operations, or workforce management.
• Experience on the customer side (e.g., as a Payroll Assistant or Operations Manager) or with a competitor is highly desirable.
• Hands-on experience with timekeeping, payroll, or workforce management software products.
• SaaS Acumen - understanding of how SaaS workforce solutions operate "on the ground" and impact daily business operations.
• Willingness to travel across EMEA/APAC occasionally (up to 20%) per business need (including to the local Bourne End, Buckinghamshire UK HQ).

Skills

• Communication Skills: ability to act as an intermediary between highly technical teams and non-technical customer stakeholders, with a proven track record of delivering effective training.
• Commercial Awareness: capable of connecting with customers in line with their business needs and focus on providing the best outcomes from Workforce.
• Self-motivated and Independent: thrives in a primarily remote position, proactively communicating with internal stakeholders (implementation specialists, project managers, training & development, sales) and external stakeholders (clients).

Location

• Bourne End, Buckinghamshire UK HQ
• Remote

Work Type

• Remote
• Hybrid

Experience Level

• 3-5 years

Salary/Compensations

• Target annual cash incentive equal to 10% of base pay

Benefits

• 25 days of vacation
• Up to 32 hours paid time off per year to volunteer with a charity of your choice
• Reward & Recognition scheme - earn points to spend online
• Training and personal development in soft skills and hard skills, access to our internal learning portal and internal career opportunities within Zebra departments
• Annual bonuses based on financial results
• Yearly salary increases according to individual performance
• Employee referral bonus for bringing New Talent to Zebra
• Pension Scheme with a matched contribution up to 7%
• Private medical and dental cover
• Access to an innovative online learning platform
• Cycle to work scheme
• Employee Assistance Program

About the Company

• At Zebra, we are a community of innovators who come together to create new ways of working.
• United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.
• Being part of Zebra Nation means you are seen, heard, valued, and respected.
• Drawing from our unique perspectives, we collaborate to deliver on our purpose.
• Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.
• You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.
• Come make an impact every day at Zebra.

Equal Opportunity

• Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.