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About the Role
As a Shift Lead at Whistle Express, you are the standard-setter on the lot, responsible for running the site in management's absence. This leadership role requires ownership and holding the team to high standards. The work is fast, physical, and visible, with the satisfaction of a clean site, delivered results, and improved guest experiences.
Responsibilities
- Greet customers and provide a positive, friendly experience.
- Answer customer questions about services, wash options, and memberships.
- Promote unlimited wash memberships and other offerings.
- Educate new customers on wash packages and services.
- Observe customer interactions to enhance service and provide feedback.
- Direct vehicles safely into the wash tunnel.
- Prepare vehicles for washing by checking for loose items and removing obstacles.
- Monitor equipment during operations, identifying and reporting malfunctions.
- Follow and enforce all safety protocols.
- Assist team members in resolving operational issues.
- Serve as a key holder and perform opening and closing procedures.
- Lead the team during shifts, providing direction and support.
- Delegate tasks to team members.
- Monitor team performance and provide guidance or feedback.
- Handle unexpected challenges or staff issues during the shift.
- Inspect each vehicle before and after the wash to ensure quality standards.
- Uphold the “Sparkle Assurance” by checking for missed spots, streaks, or other issues.
- Report equipment or operational issues affecting wash quality.
- Provide feedback or guidance to team members to maintain consistent wash quality.
- Continuously look for ways to improve processes to exceed customer expectations.
Requirements
- Must be ready to take the wheel and drive performance across a growing territory.
Skills
- Leadership
- Customer Engagement
- Operations Management
- Safety Protocol Enforcement
- Team Leadership
- Delegation
- Performance Monitoring
- Problem-Solving
- Attention to Detail
- Process Improvement
Salary/Compensations
- Base Pay Range
About the Company
- Whistle Express is a growing company.