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About the Role

The Travel Agent Fulfillment will be responsible for the operational processing of ticketing, rebooking, and refund processes in various GDS systems, ensuring customer inquiries are handled in a service-oriented manner and daily operations run smoothly.

Responsibilities

• Reservations, refunds, and ticketing in GDS systems (Amadeus, Sabre, Galileo, Farelogix) and the Midoffice system Matrix.
• Processing rebookings through ticket reissues in GDS systems (Amadeus, Sabre, Galileo, Farelogix).
• Queue management in Matrix Ticket Automation.
• Fare calculations and checks in the IATA and net fare areas.
• Service-oriented handling of customer inquiries via phone, email, and queues.
• Reporting to the Team Lead.

Requirements

• Training as a travel agent (Reiseverkehrskauffrau/-mann or Tourismuskauffrau/-mann).
• Very good knowledge of the airline industry.
• Comprehensive airline product and fare knowledge, including ticketing/refund experience.
• Willingness for continuous development and improvement of one's own work area.
• Very good GDS knowledge in Amadeus.
• Basic knowledge in Sabre, Galileo, and/or Farelogix is an advantage.
• Confident use of MS Office.
• Ability to communicate complex issues clearly and understandably, both internally and externally.
• Correct prioritization of tasks during high workload.
• High degree of initiative, customer and service orientation, focused and flexible working.
• Good English skills, both spoken and written.
• Teamwork ability.

Skills

• Ticketing
• Reservations
• Fare checking
• GDS Systems (Amadeus, Sabre, Galileo, Farelogix)
• Midoffice System (Matrix)
• Queue Management
• IATA Fares
• Net Fares
• MS Office
• Communication
• Prioritization
• Initiative
• Customer Service
• Flexibility
• English

Location

• Berlin

Work Type

• Home Office
• Workation

Experience Level

• Professional

Education Level

• Training as a travel agent

Benefits

• Flexible home office arrangement.
• Up to four weeks of workation per year.
• Free, freshly cooked lunch (organic and regional) in the company canteen.
• Pluxee vouchers for employees at other locations.
• Centrally located loft office in Berlin Kreuzkölln.
• Monthly public transport subsidy (max. 50 Euros).
• Company pension contribution.
• Weekly massage service (with employer contribution).
• Numerous team and company events.
• Industry-standard discounts for travel.
• Opportunity to contribute ideas to the Sustainability team.

About the Company

• The AERTiCKET Group is one of the world's largest full-service consolidators and independent business-to-business service providers for scheduled flights.
• We are partners to airlines and service providers for travel agencies, tour operators, cooperatives, and portals.
• Our experienced fare specialists are available to our customers 24/7, 365 days a year.
• We develop state-of-the-art booking technologies for the future of the travel industry, providing a decisive competitive advantage.
• Our group employs approximately 850 people from 28 nations at 40 locations worldwide.
• In Germany, besides our headquarters in Berlin-Kreuzberg, we have offices in Frankfurt/Main, Hanover, Hamburg, Saarlouis, and Düsseldorf.