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About the Role
The Travel Agent Fulfillment will be responsible for the operational processing of ticketing, rebooking, and refund processes in various GDS systems, ensuring customer inquiries are handled in a service-oriented manner and daily operations run smoothly.
Responsibilities
- Reservations, refunds, and ticketing in GDS systems Amadeus, Sabre, Galileo, and Farelogix, as well as our Midoffice system Matrix.
- Processing rebookings through ticket reissues in GDS systems Amadeus, Sabre, Galileo, and Farelogix.
- Queue management in Matrix Ticket Automation.
- Fare calculations and checks in the IATA and net fare areas.
- Service-oriented handling of customer inquiries via phone/email/queues.
- Reporting to the Team Lead.
Requirements
- Training as a travel agent (Reiseverkehrskauffrau/-mann or Tourismuskauffrau/-mann).
- Very good knowledge of the airline industry.
- Comprehensive airline product and fare knowledge, including ticketing/refund experience.
- Courage for continuous development/improvement of one's own work area.
- Very good GDS knowledge in Amadeus.
- Basic knowledge in Sabre, Galileo, and/or Farelogix is an advantage.
- Confident use of MS Office.
- Ability to communicate complex issues positively and generally understandably, both internally and externally.
- Correct prioritization of tasks during high workload.
- High degree of initiative, customer and service orientation, focused and flexible working.
- Good English skills, both spoken and written.
- Teamwork ability.
Skills
- Ticketing
- Reservations
- Fare checking
- GDS Systems (Amadeus, Sabre, Galileo, Farelogix)
- Matrix (Midoffice system)
- Queue management
- IATA fares
- Net fares
- MS Office
- Communication
- Prioritization
- Initiative
- Customer service
- Flexibility
- English
Location
- Berlin
Work Type
- Home Office
- Workation
Experience Level
- Entry Level
- Mid Level
Education Level
- Training as a travel agent
Benefits
- Flexible home office arrangement
- Up to four weeks of workation per year
- Free, freshly cooked lunch (organic and regional) in the company canteen (Berlin location)
- Pluxee vouchers for other locations
- Public transport subsidy (max. 50 Euros per month)
- Pension contribution
- Weekly massage service (with employer contribution)
- Numerous team and company events
- Industry-standard discounts for travel
- Opportunity to contribute to sustainability initiatives
About the Company
- The AERTiCKET Group is one of the world's largest full-service consolidators and independent business-to-business service providers for scheduled flights.
- We are partners to airlines and service providers for travel agencies and tour operators, cooperatives, and portals.
- Our experienced fare specialists are available to our customers 24/7, 365 days a year.
- We develop state-of-the-art booking technologies for the future of the travel industry, providing a decisive competitive advantage.
- Our group employs approximately 850 people from 28 nations at 40 locations worldwide.
- In Germany, we have offices in Berlin-Kreuzberg (headquarters), Frankfurt/Main, Hanover, Hamburg, and Saarlouis.