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About the Role
As a deployment engineer at WRITER, you'll partner directly with enterprise customers to uncover their unique business challenges and architect AI-powered solutions leveraging our platform and enterprise-grade LLMs. Your expertise will transform complex needs into high-impact applications, shaping the future of work with AI.
Responsibilities
- Partner deeply with enterprise customers to identify strategic AI use cases, validating technical feasibility and owning the end-to-end implementation of tailored solutions
- Architect and deliver custom applications, templates, and integrations leveraging WRITER's platform, APIs, and Knowledge Graph capabilities to solve complex business challenges
- Translate intricate technical concepts and platform capabilities into clear, prescriptive solution recommendations, guiding customers through the generative AI landscape
- Collaborate with internal Product and Engineering teams, providing crucial customer feedback that influences our product roadmap and drives continuous innovation
- Drive down customer time-to-value by developing scalable processes, robust documentation, and efficient workflows for technical integrations
- Champion the successful adoption and expansion of WRITER's AI solutions within customer accounts, ensuring maximum impact and return on investment
Requirements
- Over 5 years of hands-on experience in technical SaaS roles, with at least 3 years specifically in solutions architecture, technical consulting, or technical account management
- Deep technical fluency in Python and extensive experience leveraging APIs, especially in designing sophisticated prompts and understanding linguistic principles for AI applications
- Proven track record of architecting and delivering complex technical solutions for Fortune 500 enterprises in a fast-paced, high-growth B2B SaaS environment
- Exceptional communication and executive presence, capable of simplifying complex AI concepts for diverse audiences, from technical teams to C-suite leadership
- A builder's mindset with a passion for emerging technologies, always eager to experiment, learn, and iterate in the rapidly evolving world of generative AI
- A relentless drive to Connect with customers and internal teams, Challenge the status quo with innovative solutions, and Own the successful outcomes for our most strategic accounts
Skills
- Python
- APIs
- SaaS
- Solutions Architecture
- Technical Consulting
- Technical Account Management
- Generative AI
- LLMs
- Prompt Design
- Linguistic Principles
Location
- San Francisco
- Chicago
- Austin
- New York City
- Seattle
- London
Work Type
- Hybrid
Experience Level
- Over 5 years of hands-on experience in technical SaaS roles
- At least 3 years specifically in solutions architecture, technical consulting, or technical account management
Benefits
- Generous PTO, plus company holidays
- Medical, dental, and vision coverage for you and your family
- Paid parental leave for all parents (16 weeks)
- Fertility and family planning support
- Early-detection cancer testing through Galleri
- Flexible spending account and dependent FSA options
- Health savings account for eligible plans with company contribution
- Annual work-life stipends for wellness, learning and development
- Company-wide off-sites and team off-sites
- Competitive compensation
- Company stock options
- 401k
About the Company
- WRITER is where the world's leading enterprises orchestrate AI-powered work.
- Our vision is to expand human capacity through superintelligence.
- We are proving it's possible through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation.
- With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs.
- Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
- Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
Equal Opportunity
- WRITER is an equal-opportunity employer and is committed to diversity.
- We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law.
- Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.